Complaint Review: Member solutions

 I am no longer able to attend classes due to an unforeseen medical family issue. My grandmother requires care due to a heart condition she has recently developed. This leaves me in a situation where I no longer have the time or the finances to attend classes at the martial arts academy. I have attempted to contact the owner by phone; however, no one ever answers the phone. I do not have the time to go by there, as I am constantly tied up between work and caring for my family member. I have talked to the people at member solutions, informed them of my situation, & asked if there was any financial hardship plans that I apply for given the current situation. They have told me that they have no financial hardship plans, & that I will be required to pay three more months membership fees regardless of whether I can go to class or not. I did enjoy attending classes at this business, however, I believe that having to pay for a membership that I can no longer use through no fault of my own is ridiculous.