Complaint Review: Membercar

Went to get a Jeep from this dealer with my daughter. Filled out a lot of paperwork not never received a carfax report..  It was nice to drive off the same day during the drive you can hear more wind than anything. I noticed the top was not secure. A person could climb through the roof. Two days later it rained and the passenger side top started to leak and when the truck is started it squeaked. I notified the dealer. They told me to pick the worse problem and they would call me back to schedule an appointment. The following week came. No call from them. I called them on Friday and they said to come in on Saturday.

On Saturday I showed where the opening was and where the leak came from. The Mechanic talking to me as if I didn’t know what I was talking about. Physically showing him the problem. Then they said they will call me back again to bring it back in.. okay soo I came out here for you to just look and not fix?? I didn’t understand so I said ok... Another week passed no call. So I had to call them AGAIN.. They scheduled. I wrote a detailed report on the problem.  They replaced the top.

The same day after picking up the truck it rained the leak was still there. The security was fixed but not the leak.. The vehicle was returned to them the following Monday. They had the Jeep for 3 weeks. They informed me that someone from Jeep was coming out to fix it. After getting the truck back the problem was worse on the other side... They made it much worse and didn’t care. And the passenger side still leaked. It feel like they took advantage of me and my daughter.

Now I’m thinking what did they do?!! Is this how Jeep works?? Did they even call Jeep? They said they would call them back out to look at it again but never did. The owner said he spent too much money??  What about to person you sold the vehicle to? Rude.. Then said the warranty expired... your dealership took almost a month to address my problems.. Not calling back, telling your customers lies, selling lemons.. Yes I am upset. Who wouldn’t be. Then the owner says he paid almost 2000 for the top.... It’s a knock off top.... Owner screaming how much he paid for this or for that.. Lies..

I took it to Jeep and they informed me that the vehicle was in an accident and wasn’t worth what they sold it for. I only had the vehicle for 3 months. I should not be going through any of this. This has been a nightmare. The dealer said they was calling Jeep then changed their minds once I posted the truth of what they did. Now the owner will not fix it. This place use and take people money and leave them with pain.

The only thing they care about is the sale...  then the owner continues to say we’ll bring it in.. I’ll just sell it to someone else.. Wow first you going to sell it without fixing it. Then, tell me the only thing you can do is trade it for something else. First of all something else is not what I want. A wonderful Jeep is what I want. Not a Lemon.. You are a prime example why people don’t like dealerships. 

The Jeep has a airbag recall on it for months and the dealer did nothing about it..