Memorex - Webrebates cheating people out of rebates by demanding something that is not specified on their rebate form. ripoff Young America Minnesota
Memorex and/or web-rebates.com are cheating people out of rebates by demanding something that is not specified on their rebate form.
The rebate is: "Buy a Memorex Internal 16x16 Double Format Double-Layer DVD Recorder (Model 3202 3292) and Receive a $20.00 Rebate Check by Mail."
The rebate form simply says to enclose "The original UPC cut from the product pacakge". So I cut out the UPC on the bottom of the box and submitted it with the rest of the requirements.
NOW the rebate website "It did not meet the product proof-of-purchase requirements as stated on the order form. One or more UPC labels cut from the package must be submitted."
ONE OR MORE UPC LABELS?
Fortunately, knowing rebate companies, I saved the box (I wonder how many customers didn't?). SO - I looked all over the box and, sure enough, on the end panel is ANOTHER UPC.
IF THEY WERE GOING TO REQUIRE THIS ONE, ALONE - OR IF THEY WERE GOING TO REQUIRE BOTH - THEY SHOULD HAVE CLEARLY STATED IT ON THE REBATE FORM.
This item was purchased from frys.com, and it is my understanding they have "tons of them" to sell for Memorex.
I wonder how many consumers are getting caught in this trap?
It sounds like a huge rip-off - at $20 a pop.
I believe this is blatantly dishonest, as either UPC will identify the product.
websites:
https://www.web-rebates.com/memorex
www.memorex.com
John
Eatonton, Georgia
U.S.A.
7 Updates & Rebuttals
John
Eatonton,Georgia,
U.S.A.
Finally...Young America seems to be the problem.
#8Author of original report
Wed, June 20, 2007
Well, I finally received the check on June 15th.
Ironically, another Memorex rebate sent to Texas came the next day, even though it was submitted over a month later.
Perhaps the Young America, MN rebate handlers is the problem.
John
Eatonton,Georgia,
U.S.A.
11 weeks later - still waiting
#8Author of original report
Wed, June 06, 2007
The Memorex website said the check was mailed 7 days ago. let you know when it arrives.
John
Eatonton,Georgia,
U.S.A.
11 weeks later - still waiting
#8Author of original report
Wed, June 06, 2007
The Memorex website said the check was mailed 7 days ago. let you know when it arrives.
John
Eatonton,Georgia,
U.S.A.
11 weeks later - still waiting
#8Author of original report
Wed, June 06, 2007
The Memorex website said the check was mailed 7 days ago. let you know when it arrives.
John
Eatonton,Georgia,
U.S.A.
11 weeks later - still waiting
#8Author of original report
Wed, June 06, 2007
The Memorex website said the check was mailed 7 days ago. let you know when it arrives.
John
Eatonton,Georgia,
U.S.A.
Update On This Rebate
#8Author of original report
Fri, May 18, 2007
Are UPC codes ALWAYS on the side...? My memory says "no", but I have never pay that much attention to them. A note on the rebate form, like I have seen on other rebate forms, would avoid this problem.
It turns out the barcode on the side was the only one they wanted, but there were also 2 larger bar codes on the bottom of the box. Those are the one's I orginally sent, thinking "UPC is a bar code". Further confusion occurred with Memorex's cryptic refusal statement of "It did not meet the product proof-of-purchase requirements as stated on the order form. One or more UPC labels cut from the package must be submitted.".
Anyway, I never did get a response from 3 inquiries I emailed thru the website.
3-4 weeks ago, I called the Rebate phone number. The lady on the phone told me what I needed - fortunately I still had the box - and gave me an address to send it to. I did that the next day.
A few days ago, 8 weeks after I mailed the rebate, I received a refusal letter giving me a DIFFERENT address to send the UPC to.
I called the Rebate number, again, and told them the UPC had been sent to a "Special Handling" address. (All this time there had been no change in the rebate status on the website, and an email was sent...no response.)
I had started out my call asking for a supervisor, but let the support person take a shot at resolving the problem.
After a short "hold", the man came back on the line and told me he'd put things in order.
That was a week ago, and the website has said "pending" for a week.
I sent it in on March 19th, today is May 18th...9 weeks and 3 days.
We'll see what happens.
More to come...
Mark
Chatham,Ontario,
Canada
Wrong UPC
#8UPDATE Employee
Fri, May 18, 2007
A upc code is the code that is on the side or end of a box, NOT on the bottom. Those on the bottom are the actual container upc's NOT the product upc.