Menards in Crest Hill Illinois 60403 Store manager first name - Catie Confiscated items I brought in for a return without a receipt until their headquarters would approve an in store credit Crest Hill Illinois
I went to this Menards store in Crest Hill, Illinois to return two items. I was asked the usual questions about a return without a receipt.
I was asked when did I purchase it, how was it paid for.
I told the store manager it was paid for in cash and that it was given to me by my mom.
She (Catie) asked me if I could call my mom into the store to use the kioske to locate the receipt. Can't do that I already knew if its a cash transaction.
Told her it wasn't possible to contact her because she was with someone at a hospital undergoing chemo-therapy.
I started getting feelings that told me which I told her to just forget about the return and give me my items back. Catie said that once the return was started it couldn't be reversed and she would have to keep the items in the store until she got permission from her headquarters approval.
She (Catie) stated that my items would not leave the store and I needed to wait at least 24 hours until she got headquarter approval for an in store credit. I thought this was weird because this has never happened to me in the past 20 years of returning items without a receipt.
I called two other stores in case (Catie) was an off the wall store manager. I was spoken to very ignorantly by those other store managers.
At this point in time I have to wait for the 24 hours to pass before I get an answer and Catie said if I didn't hear anything by 4pm the next day, to call her.
She said that headquarters had more info about tracking cash sales receipts than she did. Credit card receipts are one thing that are available to find on Menards Kiosk. You can't look up a cash sale you make because it doesn't have your name on it. She said that corporate headquarters has the ability to see everything even for the last 25 years.
That's BS. I am sure this wasn't the only one item that they had to offer on their shelf. How would Menards know that some guy didn't pay for it with cash instead of mom?
What I'm saying here is that if Menards has 200 items for sale at their store and 200 people buy all those items with cash, which transaction was made by mom?
Here's another one: If Menards purchases and puts on their store shelves 200.00 packs of chewing gum. Can they determine which pack was bought at a particular store by a certain person when everybody paid cash?
Whats going on here?
5 Updates & Rebuttals
James
Green bay,Wisconsin,
United States
What gives menards that right?
#6General Comment
Sun, November 10, 2019
To take your item you returned & not give you anything in return? Are you saying I’m not allowed to use usd, cash to purchase items? For gods sake, whatever you do- DON’T MISPLACE A RECEIPT! I guess some don’t have a lot of things going on in life to never misplace a receipt or anything.
Menards has gone down hill with their quality, that made me a former customer. But let me get this right, it’s ok for them to take your item, because they think you took it, but they have no proof besides no receipt.. Screw that!
Go there with LE & file a report... they’re taking advantage of customers & no doubt, it’s making them lots of $$$
Fonz
Shorewood,Illinois,
1st addition
#6Author of original report
Thu, July 03, 2014
Today was the day after 4 pm I didn't hear anything so I called at about 5:30 pm Called the number I was supposed to call if no one called me. The manager "Catie" who originally told me that if I hadn't heard anything within 24 hours (4pm today), to call her back and she would contact headquarters to find out if they found a cash receipt.
Well now she wants to shove a phone number down my throat for me to contact the people she was supposed to do. She said that was something I needed to do . I called the number she gave me. Talked to a man, gave him my info and he began by asking me for the same info I knew he had in front of him. No problem, verification - right?
He kept asking for the same info. He wanted me to keep repeating the same answers to the same questions. He said to call him back tomorrow
Robert
Irvine,California,
It is fairly obvious..
#6Consumer Comment
Wed, July 02, 2014
They think that you stole the items and are trying to return it for cash. Now, whether or not that is the case...it sure could look that way.
You don't say what items you are returning so we don't know if this is truly just a pack of gum or a Table Saw? You say you have a 20 year history of returning items without a receipt. How many no-receipt returns do you have at this store?
You give them a story that even though it was given to you by your mom you know she paid cash and convienently can't be contacted. Is your mom out of contact totally? Did you ever call her and ask..hey do you happen to still have the receipt? Did you ask her when it was purchased?
How exactly did the other managers talk to you ignorantly? What did you ask them and what did they say to you?
Giselle
Bloxwich,P.O.S
#6Consumer Comment
Wed, July 02, 2014
P.O.S or point of sale system - most stores use this. Google it for information. Additionally, items have SKU numbers of them which when scanned, can be tracked as when the items were sold. In your case, based on when you claim the purchase was made with cash, they can indeed check to see if 2 of these items were sold together, at or on that date. Also, in your situation, it really sounds like you have a history or returning items without a receipt. Stores similar to Menards like Home Depot and Lowe's, do not allow more than 3 returns without a receipt. It sounds like you must have gone over that limit and they intend to investigate.
FloridaNative
Palm Beach Gardens,Florida,
Why didn't you have a receipt?
#6Consumer Comment
Wed, July 02, 2014
At first I thought you were a teenager or young adult making a return without a receipt because you didn't know better than to have the receipt with you. You claim these gifts were purchased with cash by a third party and given to you as a gift. You get a gift receipt when getting a gift for someone which would identify the transaction. Since you received the items as gifts from your Mother, you would have been given the gift receipt in most normal circumstances. It would follow that because you apparently have a habit of returning gifts and getting a refund that you especially would have the gift receipt with you to facilitate the refund. It is highly suspect that you didn't bring the receipt with you.
However, later in your story you admit to pulling this con on various stores for the past 20 years. It doesn't seem reasonable at all that you haven't learned in 20 years that you need a receipt to make a return.
Then you compound the issue by telling another unbelieveable story that your mother was unavailable for you to contact due to her friend getting chemo therapy at the hospital.
Is there any wonder after these circumstances that you were doubted at the return counter? Especially since you have been doing this for 20 years! It is people like you that make getting a refund on a legitimate purchase more difficult for the rest of us.
I don't work for this retailer or any other retailer, but I certainly see their point of view on your return.
You asked a question: "What's going on here?" To me it looks like they caught you with your hand in the cookie jar trying to get a refund on a return for items that were not purchased there at all. You lost all credibility when you didn't have the receipt on you for the return, the purchase was made in cash and the purchaser was unavailable.