Print the value of index0
Menards Store they rip me off in the nastiest way Morton Grove Illinios
To all whoever often shops at Menards stores.
I believe myself as a harassment victim of your local store located at 6301 Oakton St. Morton Grove, IL 60053. They're ripping me off $100.00 fine in the nastiest way by accusing me as a 2.49 measly dollars thief.
On Sunday, 10/22/06 my wife and I planned to replace over my 500sqf finished hardwood floor in my home, and we decided to shop at Menard store at Morton Grove IL. At the wood floor department while we were discussing sizes and type of wood I used a small tape measure that was taken from a shelve (still in wrap cover) for checking to make sure before making an special order which is could not return. After we decided to pick the type of wood floor we want but there we need to bring our installer back to the store to make sure what we need more beside that so we can make a purchase order in the same day.
In the way out, my wife she purchased some items that total is $40.66 on receipt. After we just walked out of the door couple feet, a young man stopped us and asking for receipt and asked me that what else in my jacket pocket I did not pay. I look down and realized the tape measure I borrowed to use inside the store still half way out from my pocket that I forgot to put back on the shelve. He told me to come back inside the store and put me into a small room with two cameras hanging on ceiling. At first, the young man asked my ID and told me I took that by incident. I was shaken and tried to explain to him that just an accident because I had concentrated about changing my hardwood floor and other things need for my home so I just completely forgot to put the tape measure back.
I asked him want to talk to his boss ?I AM THE BOSS HERE!? he said with proud on his face. Again, I told him check on camera video while we were selecting wood floor product and talking to sale person in that department helping us to prove what I told him was the truth. He agreed, and left me behind the closed door. Ten minutes later, came back with a form on his hand and without mention anything about the video what I said to him before. He asked me for my social security number, and told me that I had to sign and pay 100.00 dollars fine because of stealing!!! I asked him "Am I a thief?" He responded ?Yes, you are!" On the form convince me I am a thief of stealing tape measure value of 2.49 dollars. I refused to sign, and asked for store manager. He left and came back with the one dressed Menard white shirt uniform and told me this was a store Manager.
The man came to the room with his hassle attitude, and without introduce himself who he is. He cut me off in less than two second while I tried to explain my situation to him. In his hatred, he raised his loud voice and pointed his finger to my face and said ' You pay, or police will come" I was confused and disappointed. I asked for police officer. He smiles, "Sure!" Not for long, a Morton Grove police officer came to the room. I don't know what story they told the police officer before came to the room. But, after explaining to the representative of the laws what happened to me that I was just accidentally causing. And just like the man before. He did not mind to ask for details my story but quickly giving out order in his hardly voice, he said ?You have to sign on the form and pay 100.00 dollars fine, or I am going take you to jail!? I asked him what if I needed to go to a court to see the judge. And again, he said ?You pay them, or I'm taking you to jail and that is it". He asked me my work phone number and while I tried to find in my wallet. He asked me again with his impatience voice? YOU HAVE MEMORY?? I gave to him my company business card in my wallet after explain to him which I rarely use because I never miss at work. While we were talking, another police officer walked into the room. He walked back and forth, shook his head "tsk, tsk, tsk? none stop???
My wife was standing outside security door and tried to stopped and explained to the young security but he kept repeating "Sorry lady, he is a thief, he's a thief?. She asked customer service to see store manager; they said he was not in? (So who is the man came to the room talk to me?) Finally, I recognized I was hopeless to get help. They left me no choice. And the young man walked me to the cashier and charged my credit card 100.00 dollars fine. He also whispered to my ear that nobody will know I am a thief? ?Oh, no, no I need to let people know my situation, and the way your store treated us? I said to him. And we did, outside while he charged 100.00 dollars fine on my bank card (the same card I spend thousands and thousand dollars to this store for my home improvement every year) we loudly told all customers what happened to us, and bewared the way the store treating their customers. The young security walked us out the door yelled to us ?HAVE A NICE DAY AND DON'T STEAL AGAIN" before he disappeared back inside. We were wondering is only the Judge having the right to judge people at the court. Why this young guy just keeps calling me thief? And why the store was harassing us so nasty???
We, ourselves made the wrong place spending our money by going to Menard store that head by a hassle store manager. And we made a wrong choice spending money at the store full of customer complaints on many internet websites years after years. And it took us more than 5 miles trip from home instead of going to Home Depot, or Lowe's stores next couple block from where we live?
After all this, we were driving home tired, and confused. Our brains were stiff and our hearts were hurt and bleeding. Something was stealing from in our soul - the self respect- The self respect that was educated from family and school since we were born. The word " STEALS? from the young kid (almost of half of my son's age) called me that was hurting more than thousands bullets shot me. I am 48 years old, and a home owner. I work at my company as a professional a technician. My wife is an office manager administrative at her work. We are satisfied with our life. At schools in both of countries Vietnam and US we had graduated in honor rolls. At work, we have worked hard to build up our life, that why God always give us anything more than we need Furthermore, we also try to help family, friend, and coworkers. We're treat people respectfully. And we deserve earning the respect and loving from our relatives, co-workers as well as people around us. We are really always proud with our family and friends with what we deserve.
We keep trying to analyze what happening to us. Why things happened so ridiculous? Why we were harassed and insulted so badly by the store manager, a young security guy, and the Morton Grove police officers. They all treated us like a criminal for just 2.49 measly dollars in my accidentally? We wonder where our civil human right is. And where is the law?
Again, on Friday, 10/27/06 I made a call to the store like to talk to the store manger because I did not believed the man I already talked to the day I was harassed by him before for whom he is. On the phone, the man introduced himself is name DAVE HARRINGTON store manager. He agreed to set up time and date and we going to meet to resolve the harassment issue, as I said to him.
On Monday, 10/30/06 we back to the store. After checked at the service counter, they pointed their fingers to the man was stood 10 feet away from us. Said to us ?that Dave Harrington store manager, who is you want to see? He is the one was harassing us that day! His dirty smiles threw into my face in that day still in my ears. His hatred attitude he gave us in that day still in my mind, and he has nothing change when I look at him this time.
Dave Harrington, the one that using his job as a store manager taking out his own personal problems by take advances on people in his judging blindness, and insulting people in uneducated ways. He makes money for his store in dirty ways even in small amount in order make himself look good to his bosses by embarrassing and ballooning things nonsense up to anyone he thought he could get away with it. He also is manipulating the young security kid who works under his control by teaching him how to harassing people in nastiest ways with the cold heart and inhumanity just like himself.
Both of them enjoy in their games. We did not want wasting our time again talk to him, the one who does not know what life is, yet. We left the store. We and our family relatives never set foot to any Menards stores again.
Morton Grove itself, I will never drive through any roads in that town. It scares me through the ways of their police officers treated me in the day my accidental in the store caused they took my trust away from them! Their mark car is showing protect and serve, those words only means for their locally big businesses of their town.
We already e-mail to all our family members, co-workers, and my neighbors what happen to us. I even talk to my company vice president, my manager about my case. It is scaring people of Menards stores through my story. I am own an almost haft million dollars property, and more than $120.000 yearly household income. And came to Menards store for stealing? That is really unbearable thought!
However, I e-mail my complaints letter to Menards, Inc headquarter in Wisconsin. They responded, we don't handle security issues, sorry! I email again to ask who is I suppose need to talk to in their company for my case. No respond! I wonder why Menards avoid or hide their corporate leaders in the public. So, is that means they don't want to hear, and don't want to know anything happened to their customers causing by their employees? Their employees do what ever they want to their customers and no matter how dirty they do because they leaders never care. Your voice never be heard by their leaders.
If you still want to shop at this store, or any Menards store TAKE YOUR OWN RISK.
Giang
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
Geo81mm
Chicago,Illinois,
U.S.A.
Normal practice
#3UPDATE Employee
Thu, February 19, 2009
I have inside knowledge of how the managers treat customers. THEy target certain people and give the loss prevention officers a quota to meet. Once they "catch" people they abuse them verbally and insult them. They make it a point to humiliate the customer. The managers are affraid of confrontations and will avoid speaking to the accused at all costs. They will only do it when the police are there.
Victoria
Grand Rapids,Michigan,
U.S.A.
Guest Service
#3UPDATE Employee
Fri, June 27, 2008
First off. I would like to apologize about what happened to you, that is terrible and quite ridiculous. I work up here at the Wyoming, MI menards. I am just a stocker though, not really high up on the chain of command. I haven't been working there but a month. I know not every store can be the same. We have had at least 3 meetings in the last few weeks about our guest service. They have been on top of us about making sure our guests leave happy. Which there are the ones that don't leave happy, for many different reasons.
Its so weird to think that the store you went to would do that and then get away with it. It makes me question our company and makes it seem kinda hypocritical. To push us about and penalize us for poor guest service then not hold to it in every store. The whole cop situation makes it even worse. It seems to me that you wouldnt portray the characteristics of a thief. Especially if ur planning on spending over 500 dollars and already spent so much and 40 something that day. You wouldnt steel a measley tape measure. Also, you would have been more sneeky about it or taken out of the packaging or something. Its hard to reason with this. On ourside though, we get stuff stolen or taken alot it seems, especially with the way society is now. Its hard to judge people and whether their being truthfull. I think they should have just let you go with maybe a warning or something.
Even paying the 2 something dollars wouldnt have been as bad as them humiliating themselves, you and 100 dollars. If it was something larger or more expensive with no logical explanation for having it besides that you stole it, then a fine would have seemed more logical. If it was my store I would be tempted to help you and say something or maybe even quit. I just hope that nothing like this has or will happen(ed) at my store. I know there isnt much info in here besides that our store and hopefully others really try to pride themselves on guest service. If ur ever up here I urge you to give us a chance.