Mendard Inc. John Glover acting as GM Gave me destroyed property hutchinson Minnesota
Two months ago I purchased a $1,000.00 bed complete with Frame, headboard, and footboard. I waited patiently while the headboard, frame and footboard were ordered. This took 1 month to get instead of the two weeks promised. Meanwhile my thousand dollar bed sat on the floor. When it arrived it was only the headboard. This was due to the mistake of Elijah the manager of the department I bought it from. I let it go no big deal, they needed to order the rest. Well two weeks later after offering free delivery, the pieces came in. I received an email and nine days later had still not received my merchandise. After calling, I was told by their manager Chris that I would receive a call right back. Never recieved a call back. They did deliver the frame headboard and footboard the next day. However, the headboard was broken. Well I accepted the headboard and stuff in lue of them replacing it after it was re-ordered and delivered. Well the headboard needed to be glued to the frame, meaning to replace the headboard I would need to break the frame which Menards would take Menards another 2-3 weeks to order the rest of the frame. John Glover sent me an email explaining that they would give me my money back for the frame, headboard and footboard. Since my card was changed by Wells Fargo from the one I purchased the bed with, even though I have the receipt, they refused to give me my money back and instead said I could only have instore credit. Why would I want to continue to spend my hard earned money with a company that has screwed me around for 2 months and gave me a thousand dollar bed that sat on the floor for two months and a broken 250ish headboard footboard and frame? John got into an argument with me telling me to go to the BBB which I will also be doing because he wasn't going to give me my money back and instead was going to "ensure that I spent it in the store or did not receive it"
Absolutely incredible that that is who they have in management. BEWARE HUTCHINSON RESIDENTS!!!!!!!!!!