Complaint Review: Mercedes Benz of Encino CA

You know/knew that the terms of the deal kept changing but you proceeded anyway?  I don't know anything about your situation, but if I believed that I was being misled I would never reward the people involved by buying anything from them.   The reason stuff like this happens is because people don't just walk away.  The way to respond, when a car dealer attempts to change the deal by increasing what was agreed upon by $1000, is by telling them that now that they changed the original terms you are no longer bound by them, and now the most you are willing to pay is $1000 LESS than you originally agreed.  Then let them know that you are going to another dealer, where you intend to buy the car, and that you don't like that they changed the terms on you.  They will probably honor the original deal rather than let you walk out and not make a sale, but either way be willing to walk away.  If they believe that you are not willing or able to walk away you are very unlikely to make a good deal.  Waiting to long?  don't like the salesmans shoes?  Be ready and willing to walk.  Let them know that there is nothing special about them or their product.  You are doing them a favor, not the other way around.  You may like the MB, but your life would be just fine with another car from another dealer.  I walked away from a car deal over $250.  I told the salesman that I didn't care about the $250, but that I just wasn't going to let them win, since they made it such a struggle I was not going to go over my original figure by one cent.  Let them know that you think they are d*cks, and treat them like it.  Even if you know the deal is going nowhere waste their time as payback for wasting yours.  Don't feel bad about anything you do because they would give you the worst deal they could possibly get away with in the blink of an eye if you let them.  After the deal is done, the goal should be for the salesman to be the one that is angry and tired out.  The best trick I've learned (in addition to knowing the invoice price of the car and the value of your trade) is to find out when the salesmans day off is, settle on the price and everything, but don't buy - delay saying you want to think about it.  On the salesmans day off, call him and tell him that you are coming in that morning to buy the car.  If the salesman is not there and another salesman is helping you wrap things up, that means that the original salesman is splitting the deal with the other guy, and that the comission on  the deal is not enough for it to be worth the original salesmans time to come in on his day off.  You are probably getting an OK deal.  If your original salesman is there waiting for you - I'd probably not go ahead with the original deal and demand a better deal - if he is making enough money off the original deal to come in on his day off it is probably not a good deal for the buyer.  It may be that your deal will ptu him over some sales goal and result in a bonus - so your deal may be ok - but now you know he is motivated for some reason to close the deal and you can probably use that to get more money off, even if it is just a small token amount.  If nothing else, at this point you are on even ground with him, it is not now him wasting your time to wear you down, you are also wasting his day off.  Every second of your time that is wasted playing stupid back and forth games is also a second of his day off. 

...but you still played the game with him!  Since he saw you were willing to play, he increased the price even more to increase his commission.  If they could not or would not deal with you using HONESTY and INTEGRITY...why would you REWARD them by giving them their profit?  The problem is NOT with Mercedes...it is with the slime that sold you the car.