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  • Report:  #1294331

Complaint Review: Mercedes Benz BUSA

Mercedes Benz USA ML350 Defective Balance Shaft Sprocket Atlanta Nationwide

  • Reported By:
    ML350balanceshaft — Charlotte North Carolina USA
  • Submitted:
    Thu, March 17, 2016
  • Updated:
    Thu, March 17, 2016

My 2006 ML350 with 65,000 miles has a defective balance shaft sprocket that needs to be replaced.  Mercedes Benz settled a case involving the defective balance shaft sprocket, however because of the time of purchase and low mileage we could not take advantage of the settlement so we "opted-out."  The repair quotes to replace the defective sprocket range from $5,200 to $7,250. 

Mercedes Benz USA refuses to do anything to help with the repair/replacement of the defective part even though we are not a part of the settlement class.  Please see the following:

 

www.balanceshaftsettlement.com

 

Buyer beware.  Mercedes Benz tagline is "The Best or Nothing."  I wish they would do the honorable thing and live up to it.

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