mercedes benz usa spent $3602 got nothing montvale, New Jersey
This has to be up there with the largest deceptive business practice of all time.......I bought an E class Mercedes in April 2008. I got the "hard sell" about adding an extended limited warranty (ELW) and I took the deal, paying $3602, as I was told that if I didn't get it on the day of purchase, the price of the warranty would be considerably more expensive if purchased later. The car had a 4 year factory warranty which would have expired in April 2012 at which time the extended warranty would have begun.
In 2010, I suffered a catastrophic health event and as I was not able to drive the car, my husband traded in on a vehicle that he wanted (not a Mercedes). In December 2010 when I contacted the dealer to apply for the refund of the ELW purchase price, they referred me to Mercedes Benz USA. After being told by several customer service reps at Mercedes Benz USA Corporate HQs in Montvale, New Jersey (these reps, incidentally are not permitted to give their surnames) that they would check on the status of my refund, I received a callback from one of the reps who told me that the "product" I had purchased was only refundable only within 60 days of the purchase date of the vehicle and warranty, or 3 years and 10 months prior to the expiration of the factory warranty! I repeatedly asked Mercedes Benz to provide a copy the properly executed contract and have not received it. What reasonable person would believe that a refund of $3602 would be denied when absolutely no service or benefit was provided. Is Mercedes Benz in such financial straits that they have to keep $3605 of a customer's money? How many other customers have "contributed" to the profit of Mercedes Benz? Is Mercedes Benz still offering this "product" and have they offered it prior to 2008? Does this mean that any Mercedes customer who is stupid enough to believe that Mercedes is an honorable company gets ripped off if they have to get rid of their vehicle before the extended warranty goes into effect? Why won't they produce a copy of the properly executed contact?
3 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
I don't work for MB.
#4Consumer Comment
Mon, January 30, 2012
" MB has not produced a properly or legally executed copy of the contract and I don't have an executed copy. "
They are not required to produce anything. You are making the claim that they owe you a refund. You're basing this claim on what? If you don't have a copy of the terms and conditions of this warranty (which you should have), one would have to assume that you are guessing as to what it actually reads.
It is not uncommon for extended warranties to have limited refund policies.
victim
north hampton,New Hampshire,
United States of America
why no contract from MB?
#4Author of original report
Sun, January 29, 2012
I think you missed the point and I am not making things up.............MB has not produced a properly or legally executed copy of the contract and I don't have an executed copy. They have failed to produce the copy or are unable to produce it which nullifies the 60 day rule. Therefore they cannot enforce the rule. I find it hard to believe that any rational person would think that it is OK to rip off a person to the tune of $3602. The fact that MB is taking such a hard line on this issue is symptomatic of a company that values only their bottom line and don't care about their customers who, in most cases, have been loyal to the brand for decades. If you don't work for MB now, you should be.
Flynrider
Phoenix,Arizona,
USA
It's actually the other way around.
#4Consumer Comment
Sat, January 28, 2012
" Why won't they produce a copy of the properly executed contact? "
You've got it backwards. You are making the claim that they owe you $3602 pursuant to the contract. Can you produce a contract that says they'll refund you over 2 1/2 years later? If you can, you've got a slam dunk case. If you can't, you're just making up contract terms that don't exist. Which is it?