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  • Report:  #769820

Complaint Review: Mercer Auto Car Care

Mercer Auto Car Care aka Joe Mercer Lemon Cars Houston, Texas

  • Reported By:
    Anonymous — Katy Texas United States of America
  • Submitted:
    Sat, August 27, 2011
  • Updated:
    Sat, August 27, 2011
  • Mercer Auto Car Care
    11104 Briar Forest @wilcrest
    Houston, Texas
    United States of America
  • Phone:
    832-242-1111
  • Category:

I was sold a SUV that was a Lemon. On my initial test drive the car ran good.  After the inital once over they kept finding problems that they say they were fixing then kept the car over 2 weeks to make it run until I left the shop. 
Found out the engine was replaced with an engine that does not belong in the SUV. There are missing parts and damaged/worn parts. Since the engine does not fit the car, they jerry-rigged parts to make it function temporarily.
Then on top of that they do a hard sell to purchase their extended warranty policy to do the repair work at a later date.  Also was given an unsigned title from previous owner. 
An independent mechanic has pointed out all the flaws, which are numerous. I ran a Carfax that showed no problems listed.

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