Complaint Review: Merchant Lynx Services

We have contacted customer service approximately 48 times in the past six months and have never had a manager respond to multiple voice mails. We have demanded time and time again to speak to a manger, and have always been transferred to a voice mailbox. When we have actually spoken to a human being, they responded numerous times stating they will look into the situation, and again, never got back to us with a solution.

How hard is it for a manager or the customer service representative to actually do their job? Merely a phone call back with our account in front of them I guess is asking too much. Being in the customer service industry, I find it hard to understand that a phone call cannot be made. If I were to do this in my industry, I would not have a job.

This company is unethical, and if you are thinking of using them, think again, the other company may be more expensive, but they will treat you better!

Links golf
Marlton, New Jersey
U.S.A.