Merchant's Tire & Auto Center Vienna FRAUD Vienna Virginia
Once a longtime fan of this place, I had my mind changed today.
Car was pulling to the right so I made an appointment with Henry on 5/23/2017 and took it in for evaluation. He says, no alignment needed. Instead I get handed a repair estimate for ... GET THIS .... $2,548.71 to replace two suspension strut assemblies, shock assemblies, shock absorbers, suspension control arms and ball joints, and a suspension stabilizer bar link kit.
Figuring something was wrong, I took it to the Lindsay Lexus service center for a second evaluation on 5/25/2017. IT ONLY NEEDED AN ALIGNMENT. EVERYTHING ELSE WAS FINE -- NO ADDITIONAL WORK needed. So I paid for an alignment at Lindsay Lexus. And the repair technician at Lindsay Lexus told me that Henry put on THREE DIFFERENT types of tires (same brand) when I bought four new tires from him in March.
I am filing a fraud complaint with the Better Business Bureau to demand retribution.