Complaint Review: Merchants Tire and Auto Centers

On June 9, 2016, I bought 4 new Simo tires from Merchants Tires.  As soon as I left the location, I noticed a bumping or vibration on the tires.  I took the car back about a week later and they told me there was too much air in tire -50PSI!!!  They said I did it!!! I have arthritis in my hands and couldn't possibly do it and why would I put air in brand new tires??  So, I left the store and ,sure enough, I still had the vibration.  I went back a couple of weeks later and  the mechanic said they weren't balanced.   NO explanation! He also drove the car and felt the vibration.  His name was Marco or Mario.  The manager I am dealing with thus far is Mark Vaughn.  So, I left the location again and still had the vibration in my tires.   I went back a couple of weeks later and was very upset.  Mark drove the car and felt the vibration and began to take me seriously.  He did some research and talked to division manager about replacing the tires.  They thought possibly it could be a recall problem from toyota of transmission module of some kind, so I agreed to take the car to Charles Barker Toyota to see if this had been fixed.  They said the  recall had been taken car of by Charles Barker's toyota.  So, I went back to Merchants and there was a new manager.  Since that time, I have gotten nowhere!  I called their customer support ane talked with Laura who says if I can get proof of a problem from a dealer who is properly certified, they will do something.  I responded that Merchants was supposed to be certified and their manger and mechanic recognized the vibration!  Laura insisted again that another certified company had to verify.  Before that, she sent me to another of their locations and the service manger said that Charles Barker Toyota probably didn't do the recall at all but said they did!  He said mechanics do that all the time. He drove my car and felt no vibration.  To this, I still have the vibration and bumping in my tires.