Complaint Review: Mercury Auto Insurance

In April of 2016 while I was inside the store shopping, I was paged that another driver had hit my car.  The woman was elderly and while parking damaged my passenger side from front to end on my Lexus SUV.

Her Insurance was Allstate. I totally relied on my insurance adjuster to handle everything since I was totally glueless.

After the car was repaired and I nspected it there was additional damage not yet repaired. My claims Adjuster advised me to return the car for completion of repair and to lease a car with the promise for reimbursement upon completion.

Needless to say, it is now 4 months later and I still have not received my refund, in addition there was also a refund due from the original repair period, also for car leasing. I submitted the invoices 3 times with the promised for 4 months of getting reimbursed. The contact information given to me within Mercury either didn't exist or is not answering my calls and messages. I am on social secuirty and 350.00 dollars is nearly 30% of my social security check.

Ms Stacy Walker was the original Claims Adjuster, and she was helpful and diligent, but I picked up that she was limited in what she could and could not agree to. I have been with this company for nearly 12 years. This is 12 years too long.