Complaint Review: Merit Financial Gold and silver

I've purchased precious metals on several occasions from firms other than Merit without incident but my experience with Merit has been nothing but a nightmare and I would caution anyone from doing business with Merit.
 
Admittedly I was drawn in by the 1% over spot but as the saying goes, you get what you pay for and in my case I've gotten nothing but aggravation and to date, no product. 

I sent in $64,000 to purchase physical metals and also opened an account with plans to rollover an existing IRA.  Not only have I not received the purchase I made well over a month ago but they also attempted to roll over an IRA account that I just asked them to review.  The review was requested in writing so there is no dispute that I was not authorizing this action.  Fortunately they erred in submitting the paperwork and I was contacted by my existing broker who immediately put a stop to the action. 

Merit has an impressive web site that makes all kinds of claims to include that your order will be shipped within seven days.  A couple weeks later you receive a booklet that basically says we will ship your order whenever the hell we please.

I am still hopeful that I will someday get my product and hopefully it will be what I ordered, but I am not holding my breath.

As an aside I find it particularly distasteful that they they end their calls with God Bless or have a blessed day then conduct their business in a fashion that would be very offensive to God himself.