Merit Moving Systems moving ripoff Abusive to clients broken furniture raised price of move without reason once they got our possessions on their truck Temecula California
We were promised a fair price for our 7 mile move. We ended up moving the garage and kitchen ourselves, so the price should have gone down. The movers showed up 30 minutes early and began to scream at me for 1 box that was not taped up due to the fact ath my tape dispenser ran out. When we asked them for ONE peice of tape, they refused and proceeded to go through the house and yell that they wanted more money. We called the sales person (their associate) and asked her to straighten them out. She did nothing. The movers began to make fun of us, doing comedy skits making fun at the situation calling us names. They ended up breaking our master bedroom triple dresser, several pieces of artwork and pottery. We called the owner, just to have them become angier and break more things and they threatened to walk. They let us know we could do nothing to retaliate since they had our things. The move ended up costing us less than the promised fee, due to us moving the 2 rooms ourselves. Their ranting and raving was scary, and for nothing. They sent us a basket of cookies to apologize, but I think they should be put out of business. They employ the most hostile trashy people I've ever met, including the salesgirl, whom claims to be part of the family business, which is why they don't fire her.
Stephanie
Murrieta, California
U.S.A.
4 Updates & Rebuttals
Mel Slevin
Temecula,California,
U.S.A.
Inaccurate Portrayal of Merit Moving Systems
#5UPDATE Employee
Tue, March 17, 2009
My name is Mel and I am the General Manager at Merit Moving Systems in Temecula, Ca. I would like to post response to the letter about our company written by Stephanie.
The morning of Stephanie's move I received a call from the crew foreman saying the customer was upset and angry at them and he did not understand why. The crew foreman told me he approached her the same way he approached other customers day after day regarding how he was going to precede with the move, how paperwork is done, etc. From the very beginning the crew foreman said Stephanie was very hostile toward the entire crew. The foreman could not say or do anything that would calm her down or please her. I never had problems before with any of our customer's accusing this experienced crew of doing the things that Stephanie claimed. We are not trained to "yell" for more money, or to not help a customer with something like a little tape. Everything Stephanie accused this crew of was totally out of character for them.
Stephanie claimed in her letter that she called into our office and we did nothing about her concerns. That is simply not true, the salesperson and I dropped everything we were doing and went to Stephanie's home to see what the problem was. I spoke to Stephanie and her husband at that time, the husband told me everything was worked out but Stephanie was still very upset, and hysterical. I interviewed all four members of the crew individually. Each of them denied that they treated Stephanie or her husband in the manner she described in her letter. Matter of fact because of her erratic behavior each of them told me they were going overboard and walking on egg shells trying to please her.
The move was completed, we apologized for any misunderstanding that may have occurred, as a good will gesture I did send the customer the gift basket, I am sorry she did not like it, we were trying to be nice and customer service orientated.
The following note was posted in our computer on 4-5-06 at 3:25 pm by Ketty Hernandez our claims represenative who had a conversation with Stephanie at that time. "I received a call from Stephanie and she wanted to apologize for her hysterics today and to let me know that she found all her missing items. She said that she was sorry for the accusations and was thankful for our help. I let her know that Cherie sent out a gift basket to her. She did mention that there was damage to packed items but they were packed by owner. Asked her to call me if anything else we can do." As the General Manager of Merit Moving Systems I would be happy to share this posting in person to any potential customer who may have any doubts about doing business with our company because of Stephanie's letter. The conversation is posted word for word from the conversation we had with Stephanie that day.
This incident occurred several years ago and to this day I still do not understand Stephanie's issues with our company. I have worked for this company for nine years, and only had a brief encounter that day with Stephanie; I don't know her personally nor do I know what her situation in life is. I do know I work for a wonderful company and we have excellent moving crews that I have worked side by side with for years. We have moved thousands of satisfied customers over the years. I would encourage any potential customer that reads this to visit our web site www.meritmovingsystems.com to see the many testimonials of our satisfied customers.
For any other information please feel free to contact me at Merit Moving Systems.
Mel
General Manager
Merit Moving Systems
Mel Slevin
Temecula,California,
U.S.A.
Inaccurate Portrayal of Merit Moving Systems
#5UPDATE Employee
Tue, March 17, 2009
My name is Mel and I am the General Manager at Merit Moving Systems in Temecula, Ca. I would like to post response to the letter about our company written by Stephanie.
The morning of Stephanie's move I received a call from the crew foreman saying the customer was upset and angry at them and he did not understand why. The crew foreman told me he approached her the same way he approached other customers day after day regarding how he was going to precede with the move, how paperwork is done, etc. From the very beginning the crew foreman said Stephanie was very hostile toward the entire crew. The foreman could not say or do anything that would calm her down or please her. I never had problems before with any of our customer's accusing this experienced crew of doing the things that Stephanie claimed. We are not trained to "yell" for more money, or to not help a customer with something like a little tape. Everything Stephanie accused this crew of was totally out of character for them.
Stephanie claimed in her letter that she called into our office and we did nothing about her concerns. That is simply not true, the salesperson and I dropped everything we were doing and went to Stephanie's home to see what the problem was. I spoke to Stephanie and her husband at that time, the husband told me everything was worked out but Stephanie was still very upset, and hysterical. I interviewed all four members of the crew individually. Each of them denied that they treated Stephanie or her husband in the manner she described in her letter. Matter of fact because of her erratic behavior each of them told me they were going overboard and walking on egg shells trying to please her.
The move was completed, we apologized for any misunderstanding that may have occurred, as a good will gesture I did send the customer the gift basket, I am sorry she did not like it, we were trying to be nice and customer service orientated.
The following note was posted in our computer on 4-5-06 at 3:25 pm by Ketty Hernandez our claims represenative who had a conversation with Stephanie at that time. "I received a call from Stephanie and she wanted to apologize for her hysterics today and to let me know that she found all her missing items. She said that she was sorry for the accusations and was thankful for our help. I let her know that Cherie sent out a gift basket to her. She did mention that there was damage to packed items but they were packed by owner. Asked her to call me if anything else we can do." As the General Manager of Merit Moving Systems I would be happy to share this posting in person to any potential customer who may have any doubts about doing business with our company because of Stephanie's letter. The conversation is posted word for word from the conversation we had with Stephanie that day.
This incident occurred several years ago and to this day I still do not understand Stephanie's issues with our company. I have worked for this company for nine years, and only had a brief encounter that day with Stephanie; I don't know her personally nor do I know what her situation in life is. I do know I work for a wonderful company and we have excellent moving crews that I have worked side by side with for years. We have moved thousands of satisfied customers over the years. I would encourage any potential customer that reads this to visit our web site www.meritmovingsystems.com to see the many testimonials of our satisfied customers.
For any other information please feel free to contact me at Merit Moving Systems.
Mel
General Manager
Merit Moving Systems
Mel Slevin
Temecula,California,
U.S.A.
Inaccurate Portrayal of Merit Moving Systems
#5UPDATE Employee
Tue, March 17, 2009
My name is Mel and I am the General Manager at Merit Moving Systems in Temecula, Ca. I would like to post response to the letter about our company written by Stephanie.
The morning of Stephanie's move I received a call from the crew foreman saying the customer was upset and angry at them and he did not understand why. The crew foreman told me he approached her the same way he approached other customers day after day regarding how he was going to precede with the move, how paperwork is done, etc. From the very beginning the crew foreman said Stephanie was very hostile toward the entire crew. The foreman could not say or do anything that would calm her down or please her. I never had problems before with any of our customer's accusing this experienced crew of doing the things that Stephanie claimed. We are not trained to "yell" for more money, or to not help a customer with something like a little tape. Everything Stephanie accused this crew of was totally out of character for them.
Stephanie claimed in her letter that she called into our office and we did nothing about her concerns. That is simply not true, the salesperson and I dropped everything we were doing and went to Stephanie's home to see what the problem was. I spoke to Stephanie and her husband at that time, the husband told me everything was worked out but Stephanie was still very upset, and hysterical. I interviewed all four members of the crew individually. Each of them denied that they treated Stephanie or her husband in the manner she described in her letter. Matter of fact because of her erratic behavior each of them told me they were going overboard and walking on egg shells trying to please her.
The move was completed, we apologized for any misunderstanding that may have occurred, as a good will gesture I did send the customer the gift basket, I am sorry she did not like it, we were trying to be nice and customer service orientated.
The following note was posted in our computer on 4-5-06 at 3:25 pm by Ketty Hernandez our claims represenative who had a conversation with Stephanie at that time. "I received a call from Stephanie and she wanted to apologize for her hysterics today and to let me know that she found all her missing items. She said that she was sorry for the accusations and was thankful for our help. I let her know that Cherie sent out a gift basket to her. She did mention that there was damage to packed items but they were packed by owner. Asked her to call me if anything else we can do." As the General Manager of Merit Moving Systems I would be happy to share this posting in person to any potential customer who may have any doubts about doing business with our company because of Stephanie's letter. The conversation is posted word for word from the conversation we had with Stephanie that day.
This incident occurred several years ago and to this day I still do not understand Stephanie's issues with our company. I have worked for this company for nine years, and only had a brief encounter that day with Stephanie; I don't know her personally nor do I know what her situation in life is. I do know I work for a wonderful company and we have excellent moving crews that I have worked side by side with for years. We have moved thousands of satisfied customers over the years. I would encourage any potential customer that reads this to visit our web site www.meritmovingsystems.com to see the many testimonials of our satisfied customers.
For any other information please feel free to contact me at Merit Moving Systems.
Mel
General Manager
Merit Moving Systems
Mel Slevin
Temecula,California,
U.S.A.
Inaccurate Portrayal of Merit Moving Systems
#5UPDATE Employee
Tue, March 17, 2009
My name is Mel and I am the General Manager at Merit Moving Systems in Temecula, Ca. I would like to post response to the letter about our company written by Stephanie.
The morning of Stephanie's move I received a call from the crew foreman saying the customer was upset and angry at them and he did not understand why. The crew foreman told me he approached her the same way he approached other customers day after day regarding how he was going to precede with the move, how paperwork is done, etc. From the very beginning the crew foreman said Stephanie was very hostile toward the entire crew. The foreman could not say or do anything that would calm her down or please her. I never had problems before with any of our customer's accusing this experienced crew of doing the things that Stephanie claimed. We are not trained to "yell" for more money, or to not help a customer with something like a little tape. Everything Stephanie accused this crew of was totally out of character for them.
Stephanie claimed in her letter that she called into our office and we did nothing about her concerns. That is simply not true, the salesperson and I dropped everything we were doing and went to Stephanie's home to see what the problem was. I spoke to Stephanie and her husband at that time, the husband told me everything was worked out but Stephanie was still very upset, and hysterical. I interviewed all four members of the crew individually. Each of them denied that they treated Stephanie or her husband in the manner she described in her letter. Matter of fact because of her erratic behavior each of them told me they were going overboard and walking on egg shells trying to please her.
The move was completed, we apologized for any misunderstanding that may have occurred, as a good will gesture I did send the customer the gift basket, I am sorry she did not like it, we were trying to be nice and customer service orientated.
The following note was posted in our computer on 4-5-06 at 3:25 pm by Ketty Hernandez our claims represenative who had a conversation with Stephanie at that time. "I received a call from Stephanie and she wanted to apologize for her hysterics today and to let me know that she found all her missing items. She said that she was sorry for the accusations and was thankful for our help. I let her know that Cherie sent out a gift basket to her. She did mention that there was damage to packed items but they were packed by owner. Asked her to call me if anything else we can do." As the General Manager of Merit Moving Systems I would be happy to share this posting in person to any potential customer who may have any doubts about doing business with our company because of Stephanie's letter. The conversation is posted word for word from the conversation we had with Stephanie that day.
This incident occurred several years ago and to this day I still do not understand Stephanie's issues with our company. I have worked for this company for nine years, and only had a brief encounter that day with Stephanie; I don't know her personally nor do I know what her situation in life is. I do know I work for a wonderful company and we have excellent moving crews that I have worked side by side with for years. We have moved thousands of satisfied customers over the years. I would encourage any potential customer that reads this to visit our web site www.meritmovingsystems.com to see the many testimonials of our satisfied customers.
For any other information please feel free to contact me at Merit Moving Systems.
Mel
General Manager
Merit Moving Systems