Complaint Review: Merry Maids

Before I moved into my new home I hired Merry Maids to clean it for me. On Nov 13th, 2008 Merry Maids came to my home with a four-person team to clean my 3bdrm tri-level home. However, the quality of the cleaning was a disappointment. I thought I paid for hand washed floors, cleaning of the ceiling fans, refridgerator, base boards and bathroom floors. Unfortunately, thats not what I got. The floors did not appear to have been hand washed; there were dead flies left in the corners. There was still dust on the ceiling fans. The refridgerator(freezer included) was only wiped down, not cleaned/washed. The base boards and bathroom floors were still dirty. Also, I was assured that I did not need to supply any cleaning supplies but to my astonishment the cleaners had used my Lysol cleanser.

Later that day I called George at 4:30pm to tell him about the floors. He offered to come back the following month. Upon further inspection of the house I called back to report the condition of the everything else I had found. After two more conversations and an inability to settle on a new appointment time I requested a full refund. George then said he'd call back. I missed his return call and when I called him back that day I spoke with his wife. Unfortunatly, her customer service skills were lacking. She was condescending and arguementative.

The next day I called back very eager to settle this situation. I offered to accept a refund of $100.00 only; allowing Merry Maid to keep $40.00 for transportation fees and George refused. He counter-offered me only a $75.00 refund by mail. Exasperated at this point, I relunctantly agreed. As of today I still have not received a refund.

Tanika
Homewood, Illinois
U.S.A.