Mesa General Hospital Rip-off Scam! Allow third-party access to account information without consent. *UPDATE Hospital responds
My husband was also not able to access information from Mesa General Hospital because they knew they had messed up and provided information to a third party without authorization, they refused to speak to my husband any more. Jones and/or Shirley Keisler, his attorney, purported to these companies that they had the legal right to my husband's account information and faxed them a copy of a Consent Decree, which gives no such authorization. It was a bluff and it worked. They obtained this information by FRAUD and I believe that a crime has taken place.
Furthermore, a letter was written for Jones by his attorney. In it, she stated she (Keisler) should be granted access to the children's records, and that "No other person other than their mother should be granted access to such records without a proper notarized authorization signed by me or her." This necessarily precluded my husband from gaining access to these records. I was never told until recently that I could have signed so that my husband could obtain access to his account. Incidentally, no court order gave Keisler the authority to gain access to my husband's insurance account information. I believe this was illegal.
2 Updates & Rebuttals
As the billing entity for Mesa Emergency Services...
#30
Thu, November 22, 2001
This email is a rebuttal to RipOff #7623.
It was sent by shanna howe at sburgess@hbr-inc.com.
Mesa General Hospital Rip-off Scam! Allow third-party access to account information without consent. (#7623)
They filed the following rebuttal to the above Rip-Off Report:
Their email: sburgess@hbr-inc.com
Their name: shanna howe
Their phone number: 800-639-0579
Their relationship to the company: Advocate
Rebuttal:
As the billing entity for Mesa Emergency Services, LLC, we are in receipt of your fax regarding a complaint filed against our client, Mesa Emergency Services, LLC.
Unfortunately, you have not provided us with sufficient information to research the matter and respond to the allegations; therefore, we are unable to respond at this time.
In order for our office to respond to this complaint, we must know the name of the patient and the date services were provided to the patient at Mesa General Hospital. Having that information will allow us to review the account activity and respond appropriately.
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Victims Questions to the above:
Questions to the "billing entity for Mesa Emergency Services,LLC"
"Is it their policy to provide access to individual's personal information?
The fact that you do not know whose personal information you divulged indicates that this happens on a routine basis.
How many times have you provided personal information to third parties?"
Identification of those involved in the Disclosure
#30
Fri, November 09, 2001
On or about May 10, 2001, Julie of the Billing Department of Mesa General Hospital, had a conversation with Jones who represented that he had court-ordered approval to obtain access to my account information. Julie told him that if he would fax a copy of the legal document she would send him a copy of my bill. Upon receipt of the Consent Decree, which incidentally provides no such authorization, Julie faxed my account information without my consent or knowledge. Julie did not have an attorney look at the document or wait for a legal interpretation or call me.
BEWARE WHEN DOING BUSINESS WITH MESA GENERAL, YOU DON'T HAVE ANY IDEA TO WHOM THEY MAY GIVE OR SELL YOUR PERSONAL AND PRIVATE INFORMATION.