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  • Report:  #777963

Complaint Review: Message Envy

Message Envy unreasonable cancellation policy, Internet

  • Reported By:
    Lim — Columbia South Carolina United States of America
  • Submitted:
    Sat, September 17, 2011
  • Updated:
    Sat, September 17, 2011

Cancellation policy is ambiguously worded but written to favor the company. Initial terms are dictated without clarification and cancellation is only upon moving to a location that is not within 25 miles of any Message Envy facility (within the entire U.S.)  The other reason would be a doctor's note for not being able to receive massages. The membership terms dictated are unlawfully designed that once a person is enrolled, cancellation is nearly impossible.

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