Complaint Review: META BANK Visa Gift Card BLACKHAWK NETWORK CALIFORNIA

Received a $25 gift card. Tried to use it. Did not work on 3 different websites. Went to company...Website asks a for registration. Wants your full name your phone number and for your address. Then says to set a PIN number. Went to use card still does not work. Wrote to customer service they wrote a letter asking for the "purchase res info, see letter below. Then they send another letter that says case resolved when it was not resolved. They provide a phone number to call if you have further issues.

I call the phone number...wait time to get to talk to a person 20 minutes. Placed on hold. Hold messa ge "YOUR WAIT TIME FOR A REPRESENTATIVE IS ONE THOUSAND ONE HUNDRED AND TWENTY MINUTES! Hung up called gift giver (purchased card gifted to me) told them to call their bank and claw the money back asap. Total of 3 hours spent trying to use and resolve with no success. Steel emails from card company attached