Complaint Review: Metabank Upside Prepaid Cards

I had a Metabank Upside account that I just closed.  First let me say that Metabank's prepaid cards charge you a fee to call customer service, I believe it's $2.95.  Even if you call again  that day, you still have to pay the fee.

They have also have some of the worst customer service I have ever run into.  The agents are apparently from a foreign country, based on their accents, and I can't understand half of what they say because of it, nor can they quite understand what I say. 

Recently they lost one of my retirement checks that was supposed to have been deposited by direct deposit.  Apparently they had the wrong account #, but they could have looked it up using my name and SSN.  I talked to a customer service agent through email, I didn't want to pay  the fee every time I had to call, and it took a month to no avail.  I finally called my employer and found that Metabank had sent the deposit back to my employer several weeks before and they would reissue it into the correct account.  If Metabank would have done this in the first place  there wouldn't have been a problem and I would have had that deposit long before now.  That shows me that the customer service agents at Upside don't have a clue as to what they're doing.