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  • Report:  #1131569

Complaint Review: Metabank

Metabank Western Union Prepaid Card Freezes Tax Refund Storm Lake Iowa

  • Reported By:
    JulieS4 — Bradenton Florida
  • Submitted:
    Tue, March 18, 2014
  • Updated:
    Tue, March 18, 2014

Metabank, the issuers of Western Union Prepaid Mastercard are quite deceptive.  They will allow you to get your tax refund loaded onto one of their cards, then proceed to freeze the money.  They will have you send in multiple docuements, including your tax return, W2, Drivers License, Social Security Card, and a utility bill.  After they receive the documents they will keep your money on hold for weeks while they are "verified" and then send the funds back to the IRS.  When you contact the IRS about the refund money they will tell you they can't receive refund money back.  So where does the money go?  In Metabanks' pockets I suspect.

Avoid them at all costs!

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