Complaint Review: Metro Movers

Please be warned about using this company.  They seem to be earnest when you are making the appointment and do show up on time. I think it completely depends on the crew of people that you get on your move day. I used them before and only had one piece of damage but this time I had so much damage I have to write this. We were unfortunate with the people we had who did not take the extra time and care to wrap furniture and to place things carefully as if they were their own. They were not careful in the loading and carrying of my furniture. Many of my furnishings were damaged.

Here is a list of damage: A handle missing from an armoire  along with dents on the armoire, fabric torn and soiled on a linen sofa, damaged legs on wing chairs, damage on an antique buffet, damage on dining room chairs, leather sofa scraped and leather torn off, media console damaged, box springs and mattresses were dragged and soiled, and metal tool box was dented. They did send someone out to do furniture repair, however, I would rather the damage never occurred in the first place. The mattresses are still soiled, the linen sofa is still torn and dirty and the repairs are noticeable. We paid a considerable amount of money to use this company and I am very sorry I did.