Complaint Review: Metro PCS

I think the world has come to its climax of financial disease when a company charges you money to pay them.

Metro PCS does not warn you of the fact that you are forced to pay them $2 ($3 if you go through a "licensed dealer") to pay your bill.

YES they do give you the OPTION of paying by credit card ONLY OVER THE INTERNET via their website to pay free of charge... but if the consumer A: does not have a computer or B: (and this is the real threat) does not feel comfortable giving out their credit card information over the internet, they are required to pay a fee just to pay their bills?

Credit card fraud is as big as anything these days... when I call my fraud department at my bank, im on hold for anywhere from 30 mins to 1 hour/+ ! What does that tell me? Credit card fraud is happening on such a level and frequency that the call centers they have dedicated to the cause are swamped with calls about it... in a world like todays, who is really comfortable giving out their credit card information over a source as unreliable and compromised as the internet? nobody monitors or enforces security on the internet.. the internet exists because of the network of people logged into it.. period!

So for a company to charge money for people to pay their bills, is not only outrageous, but a bit of a slap in the face. Metro PCS was designed to attract customers from 2 specific groups of people. A: those who dont travel much but still talk on their phone way too much to pay the un-godly prices of other carriers, and B: those who dont have credit reports that support going to another carrier. So in that right, they are in a monopoly. They can service people no other company will... no other company will give service to someone with bad credit or no credit, at least not without paying some rediculous "deposit" like $300+... then its more like a prepaid credit card...

So, with other issues at hand such as merchants charging people to use their credit cards at their businesses (which it illegal, but people still do it) and having minimum purchase amounts to USE a credit card (which is not illegal, but is against both Mastercard and VISA's contractual agreement with all merchants) now we must look at whether or not this type of business is illegal or not...

If it is illegal for a merchant to charge you a fee to use your credit card at their establishment, why is it not illegal for a merchant to charge you to pay your monthly service bills? they basically have included an un-advertised $2-3 fee that everyone must pay into their service, unless they want to sacrifice the integrity of their identity over the net.

Can someone please do something about this? Or tell me HOW to?

John q taxpayer
Antioch, California
U.S.A.