Complaint Review: Metro PCS

I paid over 200 dollars for a top of the line phone from MetroPCS.  About 45 dayslater, some ofthe functions of the phone stopped working.  I took the phone back to them, they tested it, said it had a software problem.  Instead of giving me another new phone to replace mine, they wanted to charge me a little over 10 dollars to ship it off and get it repaired.  I was thinking, WHAT?!!?  I paid them over 200 dollars for the phone, had only made 1 monthly payment so far, and they were not going to replace the phone?   IT WAS LESS THAN 2 MONTHS OLD!!!  I bought it from THEM.  They confirmed it had a software problem.  So they sold me a phone that had a problem, but they refused to replace it.  Instead, their solution is to charge me a shipping charge to send it back to get it fixed, and in the meantime, continue to charge me for their phone service too. 

BOTH of the service people at the counter were QUITE rude and basically told me they didnt care what happened, and that I could pay them the moeny and they would send it back to repair or not.  While I was sitting there waiting my turn to talk to them, there were several other upset customers.  They must be screwing EVERYONE!  This place is SO bad, that they have hired an ARMED security guard to be inside the store and throw out people that continue to disagree with them.  Since I bought the phone from METRO PCS and THEY confirmed it was a SOFTWARE ISSUE in the phone, METRO PCS should be the one to replace it on the spot.  THey had phones just like mine in stock ( i confirmed this), but instead want me to be out of service with no phone AND send my phone on some wild goose chase AND charge me over 10 dollars to do it!  AVOID THEM!  I am going back to (((competitor's name redacted)))!

 sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name