Complaint Review: METRO PCS

I have been with Metro PCS for a year and never had to call with questions. So when I finally did call to ask that if I was going out of town and I didn't pay my next bill when it was due because I couldn't use it where I was, what would happen?

I was told by the rep that all would be fine, but I had to pay it in 22 days or they would disconnect my phone and I would lose my number and have to pay a $35 reconnect fee. They then said, that if I paid befor ethen, I would still get my month of service.

So I waited until Aug 8 and paid my bill based on the reps info. Well 11 days later they turned it off. I called and asked why, they told me the rep gave wrong info and my regular payment should be made AGAIN to continue service.

I complained and got a Supervisor who told me to go the the Metro PCS store and they could correct it. I go to the store and they says they have no account access, to call sustomer service.

It has been a back and forth thing...they won't issue a refund eventhough they admit the recording has the rep giving me wrong info and wont change my billing cycle either.

MKR
Some where mad in, Georgia
U.S.A.