Complaint Review: Metrofax

Here is a redacted copy of the letter I sent to MetroFax's registered agent Chul Min Chun,  in California. If you have this service from MetroFax, good luck trying to cancel your account. You can only call or chat with them online to cancel the service and there are never agents availble to do so.  

Chul Min Chun
1945 W. Commonwealth Ave.
Fullerton, CA 92833

10/05/2018

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To Whom it May Concern,

For the last several months I have attempted to cancel my MetroFax account. As per the MetroFax terms of service I have tried calling and chatting with your agents online to cancel my account to no effect. MetroFax has attempted to bill both my REDACTED and REDACTED credit cards numerous times, each time you do this it is unauthorized. I have locked my REDACTED card and initiated chargeback with REDACTED due to MetroFaxes unauthorized charges of my credit card’s. I do not require your service and I have attempted to cancel my MetroFax account numerous times following MetroFaxes terms of service.

Do not attempt to charge my locked credit card from REDACTED ending in REDACTED, do not attempt to charge my REDACTED card ending in REDACTED. Cease billing me for a service that I do not require. I have engaged in a good faith effort to cancel this account to no avail. I have followed the MetroFax terms of service to cancel this account to no avail. Cancel my account and zero my balance owed. I had made it absolutely clear on or about several months ago that I no longer require MetroFax’s service.

Regards,

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