Complaint Review: MetroMatress East Greenbush NY

Few months before my purchases I saw tons of commercials for discount free pillows, delivery, protective cover so I decided to go there. I had serta matress  so I done my research and going to get a serta matress expected to spend $1100 at max total. The sale person and the other person was nice I must give them that Although.

I bought the serta vantage firm I series, they charge me $13000 and I find out  it is being sold $1070 at manufacturer's website. Add required protective cover for warranty, and frame I ended up with a $1609 for a queen size mattress. With the lack of customer service and lack of caring for what customer want or even if customer have a price range they fail to note I am only 5.5" tall and don't need to cliimb to bed like a child. So I immediately call with the problem and the manager was now not as desired to be nice and simply offer to change the box spring for a shorter one but it will cost me an additional $43.

It has been 7 months, I wake up with more neck pain than ever first couple of months, it seems like I have to keep searching for a super  thin pillow which hopefully will help The neck pain I get with tummy sleep but back sleep is Ok ( I am a tummy sleeper) I have this pain issue, although a queen the bed feels more like a full and not enough space, and fear of stain through the protective cover. I can't help thinking my second choice would had been better maybe but With all these issues  going to them will only cost me more. I mean $ 1655 for a mattress that feels like a full size.

Metro Matress over charge $300 straight up the back than lie and misguide the reward program because they know families buy many mattresses. I donot recomand that store

They could not care less that I came with my research note and the mattress I wanted; they did their process of  making me find a mattress I like. I also find a second mattress I like but they discourage buying it. They push for this mattress  and outright lie about the serta VIP reward, stating I will earn reward and can use it with any purchase  no matter the cost. They also did not deliver the code to register for the reward program And when I asked lady said look online ; I looked to find the reward is for purchases of $1000 or more.

Dont go to that place.