Complaint Review: MetroPCS Communications Inc.

            I (Kenneth Moore) decided to switch phone providers from Cricket to Metro PCS. This was on March 3, 2016 at the Wireless Store on New Walkertown Rd. in Winston Salem, N.C. They were unable to get my phone to function properly! My phone would not register but, was told to wait 2 hours and it would!

            This was after I paid $76.01 using my debit card. Needless to say...my phone still didn't work properly!! So I went back to Cricket the next day (March 4, 2016) and renewed my service with them. The same day I contacted MetroPCS customer service and applied for a refund.

             It's been almost a month and no refund! I've contacted them on multiple occasions but, with no results. Each time I was told that it had been processed! Called about a week and a half ago and was told that it was processed wrong? This time...even though I had paid with my debit card...that would send the $76.01 in the manner of a check in the mail.

             Last night I called once more and was told that they had my wrong address but when he read my address to me...it was the correct address!! Customer Service is located overseas. Haven't able to talk to anyone in America? I have case numbers of my contact with MetroPCS representatives. Can anyone help me please? I'm a Vietnam Veteran living on a fixed income and I don't have money to waste!!