Complaint Review: MetroPCS

The ads read "unlimit yourself" and "permission to speak freely" - but that has NOT been our experience.

We've owned and used mobile phones for many years and have used both cellular and PCS services.

MetroPCS knowingly offers service that is sub-standard in order to sell expensive hardware (handsets and accessories) needed to access their network.

They SAY you can try out their service free for one month, when in fact, you have less than one hour (including incoming and outgoing calls billed in unknown increments) to evaluate their service. If their service were standard, 60 minutes of talk time might be enough to determine if MetroPCS is worth the low-cost of service. Unfortunately, MetroPCS service is so poor that calls are dropped constantly and need to be repeated many times just to have a simple conversation.

They SAY you can talk freely, but what they don't tell you is that once the all-too brief evaluation period ends, you are locked into being billed for services that in many cases do not exist; they will not refund the price paid for handsets or accessories.

They SAY they provide "the freedom to enjoy flexible wireless calling" when in fact sound quality is horrendous and service is non-existant in many major cities. (We were without service south of San Juan Capistrano to San Diego and east from Upland, north to Las Vegas.) This is a HUGE liability when travelling (especially with children) and certainly limits ones ability to communicate with anyone, much less handle any emergencies.

They SAY they provide "truly unlimited local and long-distance service" - but that assumes you actually have access to their network.

When, after only 6 frustrating days of dropped calls, no service, and poor sound quality, we attempted to return our phones and accessories and were told that we'd gone over the 60-minute limit. When we insisted this was never explained, the manager of the El Monte CA store, Jesus Vaquerano, refused to listen to us. When we politely asked for his contact information and that of his manager, he asked security to escort us out of the store.

We feel that MetroPCS advertising is mis-leading at best. They lure customers into buying mobile phones that cannot be used and do not stand behind their promises of unlimited talk. We now have over 500.00 of useless hardware and feel we were ripped off!

We would be willing to join a class action suit against MetroPCS.

Sunegurl
Los Angeles, California
U.S.A.