On February 3rd, 2010 I purchased my MetroPCS Motorola VE240 from MetroPCS.com. On the site, at the time it said Phone Cost $49.00 Minus Mail In Rebate $40.00 Equals $9.00.
I activated my new phone on 3/3/2010 and mailed in the rebate form, supplied my invoice from ordering the phone online, and the bar code from the box that phone came in also on 3/3/2010.
On 4/16/2010 I receive a notice telling me that my rebate request was not postmarked by the cut off date. The only problem I have with that is that the letter was dated 4/8/2010 and the cut off for the postmark was 4/14/2010.
I intend on filing complaints with the State of Georgia Office of Consumer Affairs as well as taking legal action in Federal Court.
4 Updates & Rebuttals
keith.studley@att.net
Atlanta,Georgia,
U.S.A.
FINALLY
#5Author of original report
Sat, June 19, 2010
Well I finally got the remainder of my rebate in, thank god. I refuse to do business with them. I am going back to Boost and staying there.
keith.studley@att.net
Atlanta,Georgia,
U.S.A.
REBATE RECEIVED WRONG AMOUNT
#5Author of original report
Mon, May 24, 2010
I received my rebate on 5/21/2010, however it was for the wrong amount. The original rebate was for $40 and they only sent me $20. I have subsequently filed suit against MetroPCS and The Advertising Checking Bureau seeking the other $20 plus punitive damages for false advertising in the amount of $400.
keith.studley@att.net
Atlanta,Georgia,
U.S.A.
Still Nothing.... This is ridiculous!
#5Author of original report
Sat, May 15, 2010
5/7/2010 1:38 PM
From: Martin, Mindy
To: Keith S
It has not been mailed yet. You should receive it within the next 2 weeks. We have sent your information to American Express but they have not mailed the card yet.
Thanks,
Mindy
--------------------------------------------------------------------------------
From: Keith S
Sent: Friday, May 07, 2010 12:37 PM
To: Mindy Martin
Subject: Re: Rebate Claim
Importance: High
Hello Ms. Martin,
I am wondering if you can find out if the rebate has been mailed yet. I am afraid that it may have been stolen out of my mailbox, and Monday marks the 4th week since you informed me that it was reprocessed.
Please reply and let me know if the mailing date can be found out.
Respectfully,
Keith P. S
From: Mindy Martin
Sent: Monday, April 19, 2010 10:47 AM
To: Keith S
Cc: 'Raelynn Dorsey'
Subject: Rebate Claim
Good Morning Mr. S,
You rebate has been reprocessed and you should receive it within 3-4 weeks.
If you have any further questions, please feel free to contact me.
Thanks,
Mindy Martin
Account Specialist
_____________________________________
The Advertising Checking Bureau
90 Years of Excellence
1610 Century Center Parkway
Suite 104
Memphis, TN 38134
Phone: (901)346-9941 Ext. 1108
Fax: (901)345-8812
www.acbcoop.com
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keith.studley@att.net
Atlanta,Georgia,
U.S.A.
Pictures of Rebate Terms and Denial Letter
#5Author of original report
Sun, April 18, 2010
Here are pictures of the denial letter and Metro PCS Great Phone Deal Rebate Terms.