Complaint Review: MetroPCS

It's bright purple. The billboards scream "$40 a month. That's it." The company takes the nationwide blue ribbon for rip-offs in the cell phone industry. Walk into any purposely placed urban MetroPCSlocale or order online and you'll soon discover just how many undisclosed fees (including "Walk-in," & "Cash Payment" fees) there really are. All are supposedly disclosed in a "contract" you never received - or signed. Pay a monthly charge to reactivate a MetroPCS phone and it'll work...for a few hours. MetroPCS refuses to fix the problem or refund your cash (remember - the only payment they'll accept on-site). "Ha!" said Brianna of the MetroPCS Park Avenue, RI location, "The Attorney General ain't gonna' do nuttin'. We do this all the freakin' day long." Northeast Regional Manager of Customer Operations James Brazelton (978-244-7322) considers customer fraud resolution a "courtesy." Brazelton whines the corporation "Cannot force dealers to refund these payments even though the circumstances may warrant it." Do Metro PCS a courtesy they so desperately request - and run, don't walk, past the bruise it leaves on the face of the American economy (and call Maria at 401-274-4400 x2228 at the Atty.General's office - or your own consumer advocate) if they owe you money. She "does this all the freakin' day long," too, Brianna, and you know what? She will "do somefin." And she's pretty darned good at it.