Complaint Review: MetroPCs

MetroPCS very enticing ad of getting 2 free phones if customers transfer or ported your number to them. Once determined as "ok to port", new phones will be activate for a certain fee and other monthly service fees will also be collected in advance and whistle your way out their door. Simple right? Nothing is further from the truth. My brother who suffers from mild autism(special ed class) had wished for a new phone and Metropcs ad is a welcome site. On the 9th of October 2017, he went to this metropcs store, inquired about porting and was given the news that all he has to do is to pay for the activation fee, the monthly service in advance and a one time fee which totaled to $58.97 and porting will commence. He gladly gave all fees that were asked for and waited patiently. To his dismay, though paperworks had been done and money transactions finalized, he was given an unusual and troubling news that porting his number is not allowed. The worst part is the number he was trying to port will be lost and his old phone will be deemed unusable.

This is just the beginning of indespicable act or should I say scheme to extort money from my brother. Even with a failed transaction, they refused to refund the money but had told him to return the following morning to meet with you know who? Ms. Yesica, Metropcs associates who did the blunder had guaranteed him Yesica would succesfully port his number and all is well. 

The next business day would turn out to be worst than day before. Ms Yesica straighforwardly gave the bad news that no new phones will be given, that his phone is useless and strangely no refund will be given but money can be applied if my brother will purchase a new phone from Yesica. My brother had indicated that he needs a phone so he can attend his supportive service for his illnes and school. Even if the blunder or blatant act was MetroPCS fault , acoording to my brother, Yesica just proceeded to forcibly sell mediocre phone and servies and to my brother's amazement, Yesica had indicated she can save him a lot of money and is better than the freebie phone he opted. Yesica had actually put my brother into a state of confusion that just for that pain to stop, he agreed to purchasing a new phone. My brother had been tricked into paying $108.51 plus one time service fee of $38 plus insurance he didn't ask for and another fee for METRO ID, a sercvice he never heard of. This Yesica had take advantage of people who are vulnerable and she think she could manipulate them, their money because they are slow.

If you think this is the worst part, no. When he came home and showed me the phone, ive asked him that the phone he wanted was way better than what was purchased. And as soon as I read the paperworks, I've learned that this Yesica had unauthorizedly added my brothers account to mine without my consent.  My brother wants to be independent handling his very own responsibilites despite of his disabilities. Once learned that all that Yesica did are unauthorized and fraudulent, Ive asked my brothe to return the phone and get his money, even if it means paying for restocking fee. Though MetroPCS policy indicates that returns are allowed, Ms. Yesica had denied the return...she denied the refund and in the process, infront of other customers had portrayed my brother as an opportunist and had told him to leave the store and threatens to call the cops if my brother would not comply. Maybe my brother is as gentle and quiet but I had vouched to put this woman, Ms. Yesica where she belongs, in jail or on the streets. MetroPCS should sieze and decist their uncanny and wrongful ways or else, I will definitely scream so loud, even the deaf will hear.