Complaint Review: MFT/USA

On 07/05/03 we verbally contracted with MFT/USA to manufature an exhaust manifold for a 1934 Pierce Arrow, Inline 8. We were told the job would take approximately 3-6 months. MFT/USA required that the full amount of the job be paid in advance, so we gave them our credit card information. On 12/05/03 the full amount was credited to our credit card. We started calling every 4-6 weeks in December of 2003 for shipping information. We were told 4-6 weeks before the manifold would be completed. This has become Mr. Valor Blazer (owner)standard answer since. For 14 months we have be getting the same answer. We have filed for the credit company to back charge the full amount, with no answer yet.

We have filed a complaint with the BBB in TX with no response to the compliant from MFT/USA. We have filed a compliant with the Attorney Generals Office of El Paso TX, but were told that they only investigate a company if they had multiple compliants (which they do); but I am not guaranteed anything. I called the Texas Economic Development Board, as suggested by the BBB, but was told they do not get involved. All we want is our total amount refunded.

Andy
Savannah, Georgia
U.S.A.