Complaint Review: MG Credit

My account from Borland Grover Clinic was sold to them after missing ONE payment.  I had been communicating with BG Clinic to let them know I would be missing the payment.  I sent the following months's payment, they cashed the check and still sent me to MG Credit.

I received a call from Glen, who was very unprofessional and expected me to pay the entire balance that day.  I was a little taken off guard, because I wasn't even aware the account at been sold.  First, MG had the wrong balance on the account.  I had to go through my records and contact GB Clinic and then get back with them to get the balance corrected.  Each time I dealt with Glen, he was the same - very unfriendly and unprofessional.  However, I wanted to pay the debt, it's mine.  I am not disputing that.

I set up a promise to pay with Glen and was told I would be receiving a letter from MG with all the information.  I have never received anything from them.  Even after calling several times and being called a liar by Glen.  He said he had proof I received the letter.  Considering I talked to him once or twice a week for 3 weeks trying to get everything straightened out, I don't see why would lie about getting the letter. 

I asked to speak to a supervisor and got Denise.  She also wasn't very friendly, but was definitely an upgrade from Glen.  She said she would notate the account so I would not have to deal with Glen anymore.

I asked for another letter to be sent and took care of two months of payments, just to not have to worry about it.  I call today to try and make a payment and tell them I still have not received a letter from them.  I am basically called a liar again and told they show I got the letter.  Unless they are sending it certified, I don't know how they would know that.  Oh well.  So, they try to send me to Glen again today and I basically tell them I will not deal with them.  The person who answered the phone basically tells me that I have to deal with Glen, because it's his account.  I tell them, either I deal with someone else or I don't pay.

They put Denise on the phone, who basically calls me a liar again about the letter.  Then tries to tell me I do not have payment arrangements for $50/month set up.  She also says that I have not paid since Feb and I am due for March. (I paid $100 in Feb to take me good through April.)

She gave me the address to send in the payments, so I am just going to do that from now on, because dealing with them is such a pain.  They don't have their crap together and they are so rude.