Complaint Review: Mhc Kenworth

There were SO Many issues in the purchasing of a semi tractor from MHC Kenworth but The biggest of all issues is they claim to have "lost" my $9000 cashiers check and are demanding another $9000. My bank says I am liable to pay should the other cashiers check get cashed in the future...possibly making me pay $18,000!! Yet MHC kenworth Gaineville Ga, says if I don't send them another $9000 they will report the truck stolen!!! All because of their poor organization?? No!! Mhc Kenworth also lied about the warranty. We'd spoken for a couple weeks with all details, as we're not local to them...across the country as a matter of fact. So I'm the truck buying process I was very thorough. One thing we specifically spoke about was a 1 year Paccar Warranty included. Juan explained that it was the basic warranty. Which I told him we'd need much more coverage in both time and covered components. We then agreed to extend the warranty and up the coverage at an agreed price (just at $4000) Once I flew in and landed across the country they said there was an addition $900 for the upped warranty coverage...denying we'd agreed prior.

After test driving and having an obvious bad clutch...They said they'd replace the clutch and I'd have to get a hotel room. Which they'd reimburse. Upon morning they said it was replaced, that they'd worked over night. I again test drove to find a clearly bad clutch. They finally DISAGREED to change th clutch (which means they obviously did not fix it the evening prior.) They also defined hotel reimbursement. Before agreeing to purchase the truck, I'd called and asked do I need to register with each state before driving the truck back to California. Juan specifically stated, no. That he would give me a temporary transport tag which will get me across all states as long as I'm bobtail. He failed to give the transport tag and I was fined at most states. Due to his negligence I was delayed enormously because I had no choice but to begin calling hours ahead in hopes to alert them if my entry into the state, and avoid the fine. Now, even back in California I being harassed for an additional $9000. They say if I don't send it they will call the police, report the struck stolen and of course not process the paperwork, delaying my ability to register the truck and get it on the road. Oh, they wouldn't give the trucks previous service records stating that its private records of MHC. Service records???

This experience has been a nightmare. At one point I requested a manger. To be lied to by as sales man stating that he WAS the manager. Only for later another person to come out stating he was the manager. There was no one throughout this sale who took responsibility for the actions or poor actions of the dealership. As another complaint stated, no one would listen. No one cared. It was their way or the highway. I WILL be contacting corporate also and am prepared for a legal battle.