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  • Report:  #1302221

Complaint Review: Mica Beauty Cosmetics - Mineral Makeup

Mica Beauty Cosmetics - Mineral Makeup MicaMica Beauty Cosmetics, Mica Mineral Makeup Refused to correct purchased item for a mistake THEY made! Will not exchange for correct color!! Worldwide Nationwide

  • Reported By:
    Mel — Phoenix Arizona USA
  • Submitted:
    Wed, April 27, 2016
  • Updated:
    Wed, April 27, 2016

https://www.facebook.com/MICABEAUTY/ I bought product from one of their reps at a tradeshow. I spent a lot of money and one of the products I purchased was not in my bag when I got home. I contacted the company, presented my receipt, and they said that I will have to pay for shipping to receive the correct product - twice what I paid for the shadow itself, making the product 3x the price that I paid for it. Tai Villarreal, head of customer service, says "this is the end of the line. You cannot talk to a manager. They are unavailable. They do not deal with this type of situation." Company refuses to either refund my money nor send me the correct product I purchased.

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