Complaint Review: Michael

Hi,



I got a job offer close to Citrus Height, CA. I joined the California Family Fitness,  I talked to the manager named Derek and told him that I am still in the probational period and I would like to join as a month to month member because I am not sure if I can keep the job.



He said that there is not a problem, we do not charge early termination fee if you move away 25 miles from the city and the place you move has not our club.

I finally signed the membership application form the gym but unfortunately my job was terminated, and I called and talked to Derek saying that I lost my job.



I moved back home which is 90 miles away from Citrus Heights, CA. He still wanted me to email to an email address to cancel my membership. I did email additionally to cancel my membership, I still got charged on my credit card.



I call the California Family Fitness that I need to talk to Derek regarding my charge, the frontdesk tells me that Derek is on vacation. I call the billing department and tell her what was going on, she said Derek is moving to another club.



She said that now we do not charge your early cancellation fee but we charge you for your moving fee.

I am shocked, I have not been told that I have to pay the moving fee, and why you still charge me for this month, I already cancelled my membership one month ago. She said that she did not receive any cancellation form and now she wants me to send her the email to cancel my membership.

My credit card company could not help, I finally end up with paying off my credit card and close my credit card account.

This is for your information if you are interested to joing California Family Fitness!!!!!