Complaint Review: MICHAEL DELL CHAIRMAN DELL COMPUTERS

Michael (Dell):

It is a shame and a detriment to you that you've not read my email requesting regarding further contact for my issue by an AMERICAN who speaks English, as Shawn Arundale was condescending, does not know how to speak to women and did not tell the truth regarding my request (and NEED) for more memory, rather than a new laptop.

To reiterate, I'd like an American to contact me who can read and comprehend my email. Shawn was disrespectful and I never want to hear from him again.

The voicemail message and email from Susan Thomas clearly indicates that she too does not comprehend the aforementioned English email I wrote.

Shawn mentioned that the laptop was 'basic'. I cannot imagine you pulling the wool over your customer's eyes by promoting this piece of junk that doesn't work as well as my 3 year old cell or 10 year old broken Apple.

Why would you put out a new laptop that has questionable software and no memory? That's a rip off.

You've left me no choice but to report this sham.

A
-----Original Message-----
From: Susan.Thomas <Susan.Thomas@dell.com>
To: 
Cc: Shawn.Arundale <Shawn.Arundale@dell.com>
Sent: Fri, Apr 5, 2019 07:13 PM
Subject: FW: Incident # 39954849 - A

Dell Customer Communication

Dear Ms. ,

This email is in reference to the correspondence received at the Dell corporate office.  I am handing this issue on behalf of the original resolver Shawn Michael Arendale as he is unavailable today.  I reached your voice mail when I called the telephone number ending with \  to discuss the issue.  As discussed earlier with Shawn, this computer is working as designed and is for simple web browsing and not serious computing.  We regret to inform you that it is not possible to process a replacement computer with different specifications.

Please provide the best time and the telephone number you want us to contact you on Monday to further discuss the issue.

Thank you.

Regards,

Susan Thomas

Dell | Advanced Resolution Group

Phone +1 800 624 9897 Ext.: 7283898

My work schedule is from 9:00 am - 5:00 pm CST Monday to Friday. 

If you don’t receive any response within the next BUSINESS day, please contact AdvancedResolutions@Dell.com

P Please consider the environment before printing this e-mail.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.

*******************************************************************************

From: Michael, Arendale
Sent: Wednesday, April 3, 2019 2:38 AM
To: 
Subject: RE: Incident # 39954849 - Alyxx

Dear A,

Thank you for speaking with me earlier and I am sorry to know that you feel Dell is scamming people. With regards to your request for a replacement computer with better specifications, I regret to inform you that we will not be able to accommodate your request.

Incase you have any queries please do get back and for technical assistance please call 1-800-624-9896.

Regards,

Shawn Michael Arendale

Dell | Advanced Resolution Group

Phone +1 800 624 9897 Ext.: 7283898

My work schedule is from 10:00 am - 5:00 pm CST Monday - Friday

If you don’t receive a response within 24 BUSINESS hours, please contact AdvancedResolutions@Dell.com

From: Michael, Arendale
Sent: Tuesday, April 2, 2019 1:30 AM
To:
Subject: Incident # 39954849 - Alyxx

Dear A,

This is with regards to the correspondence  that reached Dell. I called earlier on      and  was unable to reach you so I left a message. Kindly provide me a good phone number and the best time to reach you and if you have a busy schedule you could correspond with me via email.

Regards,

Shawn Michael Arendale

Dell | Advanced Resolution Group
Phone +1 800 624 9897, Extn: 7283898
My work schedule is 10:00 am - 5:00 pm CST Monday - Friday

Please consider the environment before printing this email.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.

[EXTERNAL EMAIL]

Mr. Dell-IF you could please intervene, I'd appreciate it.

At the end of February 2019 I was gifted your Dell Inspiron laptop & it has never functioned properly. On March 1, 2019 I sent it to Dell in Houston for repair. By March 13, 2019 I had to contact Customer Support again for malfunction, was hung up on & never called back though CS had my phone number. While I completely understand outsourcing to India as possibly being cost efficient, it really isn't as the 6 or so CS employees I spoke with do not speak well or always understand what I'm saying--not solving the problem. The last CS person I spoke with did manage to tell me that my software was old (WHY WOULD YOU INSTALL OLD SOFTWARE?) & needed to be updated, as well as the fact that my laptop while in repair WAS NOT THOROUGHLY CHECKED & that I should send it in again for repair.

Wasteful for both of us to say the least.

The machines' issues are:

No immediate turn on-very slow;

Once turned on, the machine doesn't open documents quickly, takes a while to get to main screen--my 10 year old Mac that is broken runs faster;

Wifi no matter where I connect from is extremely slow in uploading/connecting & running;

Please help so we can address these issues once & for all.

Thank you & regards,
A
DELL 4DZ19L