Complaint Review: Michael Guggenheim

Owner agreed to an exchange of three days at his vacation home for eight
at mine (even though both homes rent for about $650 a night, we really
needed a place to stay because my son was at Children's Hospital for an
operation).  I paid a $150 cleaning fee and a $500 security deposit.  The
whole time we were there, the showers didn't work.  Owner called a
plumber, but the problem was not fixed.  After I checked out, I asked if
he could refund the $150 cleaning fee because of the inconvenience of
having no showers.  At that point he said I was in breach of my contract
for asking, and he would not only NOT return the $150, but he wouldn't return our
$500 security deposit either!  Even though we left the place in
immaculate shape.  It's one thing to cheat someone, it's something entirely different to cheat someone while they have a child in the hospital.