Complaint Review: Michael kors factory

I ordered a purse from this website. A small vanilla Hamilton tote. It took almost a month to receive the package. When I finally did receive it (after demanding a refund and threatening to report them), the item I received was a fake pair of Beats By Dr Dre, headphones! When I emailed customer service back explaining what I had received, they told me they were sold out of that purse so they decided to send me the headphones! I told them I was completely outraged and demanded a refund.

They told me there would be a 10% restocking fee, I would have to pay for shipping, and they offered me a 10% off coupon and asked to buy something else! This is a complete scam!! I just want my money back. I don't care about the purse anymore. I am so furious! I have been going back and forth with the "customer service" via email, some of which I can't even make out what they are trying to say, to which I have to reply, "I cannot understand what your saying". They reply with an apology and start babbling about how I'm not getting my money back and to please buy something else!!!!!!