Complaint Review: Michael's

I had a bullfight poster from Spain with my husband's name printed on it framed. Part of his name was cut off. I went back to return the glass and get my poster back and my money returned. They told me they would-this was in the summer of 2002. I returned with my Visa statement, gave them a copy and waited for "Their Call." I called several times and was made to give the same information again and again. I went back to the store twice, and again gave the same information. I was told I needed the Visa statement-which I had already given them.

I never talked to the same person. When I got the original person to whom I had talked the year before, she didn't remember me-of course she wouldn't. Instead of going through the whole process, I just gave up.

However, I have never-and will never- go in there again and have told EVERYONE I can what a horrible place it is. I am a teacher, so I have a lot of contacts.

As a result of this, though, I did discover a lovely framer in the same area to whom i have brought all my work-which is quite a lot of business.

Yvonne
overland park, Kansas
U.S.A.