microcell communications, aka ''fido'' rip off .. the cell phone ripoff company * UPDATE ..credited my account *REBUTTAL & more REBUTTAL employee responds
I would like to make microcell communications get exposure for what they did to me, it already is resolved (well almost, they will completely refund me my money once I sign some documents and send them back). I want them to be exposed for the big assholes they really are. They also run a subsidiary company named "fido", I'm sure you may have heard of them.
Anyways here's how it goes.
I had a cell phone for about a year and a half, no problems, and 3 or 4 months after having had decided to switch from pay as you go, over to a plan, $20 canadian a month for 200 minutes. I called a little later because my cell phone, which was still under warranty, was buster. Why should I pay for service I'm not receiving? So I called and cancelled my plan. I was subsequently billed for service for a total of 3 months, giving me $60 of unwarranted charges for that. At the same time they shouldn't have been billing my credit card, which they did. I had cancelled my credit card because somebody in holland decided it would be a good idea to rip off my credit card number, from a company based there, modchip.com, and I noticed it was being used for various porn services only accessable from that country. My card was reported as stolen because of this, so the number was revoked and I got a new one.
Microcell communications, who's sub company fido, shouldn't have attempted to bill my stolen credit card number, but they did. They charged me a fee for the failed transaction which was approx $20. They received a reply from the credit card company that my card number was stolen.
Now this brilliant company, after they received a reply that the card was stolen, must've thought that the card would be "unstolen" the next month, because they tried to bill the card again later, and they also gave me another $20 (approx) service charge for this.
When I had originally called to have my phone service cancelled, it was not. In fact, the person whom I said "do not bill me for services anymore, however this is accomplished, I do not care, but I do not wish to be billed for services I do not receive" had not noted this in my account even. Maybe their computers
were down and the transaction was intended to be performed later, and it wasn't, I do not know, I just know that these companies place too much trust within their fault ridden
computer systems and employees, and they should not decide to subsequently call their customers liars based on this information if it is wrong. That's exactly what fido did.
Computers crash and fail all the time, what's to say that they didn't loose what I had told them?
Anyways, I was eventually refunded the $20 credit card fee, but I was still being charged for everything else, and interest. So that lowered my bill from approx $120, (this was 3 months after being billed and receiving those bills and just ignoring them. I
wasn't aware they thought I still owed them money, nor did I think such was the case). Now fido thought that I owed them money, because the account was used after the date it should have been closed, yet the way the account was being used, destinctly does not reflect that of a person who knows it is still active and is trying to take advantage of it.
Instead it reflects exactly what I told them was happening, and that was, that I thought the account was inactive. I removed my sim card from my busted phone, to access a phone number from my sister's phone, and I forgot it in there. My contract with fido should have already terminated, thus I could not be held liable if they left the account open, and that's exactly what they tried to do.
When I terminate my contract, it is no longer a binding agreement, try as they may, they couldn't charge me one cent even if the account was abused afterwards. The account wasn't even abused. There were a couple of calls placed by my sister, and that was it, because I had gotten my phone repaired, removed my sim card and put hers back in (I still didn't know that she had dialed calls out using what was supposed to be my inactive account).
After 3 months or so, I initiated conversation with them, originally I wasn't too demanding, simply, I wanted my balance to be zero. That was my goal and I worked towards that. And I'm sorry, but a solution isn't satisfactory until I stop calling in and complaining about it. That was my goal, and I suffered with talking to several powerless people in customer service, then I spoke to some supervisors, one of whom called me a liar because my story supposedly didn't match what these customer service reps wrote down in the records, yet this supervisor didn't seem to want to listen to my story, instead, I got about 2 sentences through telling him my story, and he called me a liar, I told him that if he wanted to call me such, then he at least respect me as a customer and let me finish my story. He then put notes in the account to prevent any other supervisor from dealing with the case, and he also noted that everything was resolved. The hell it was. I complained to other customer service reps, and I kept at what I was doing. I then contacted microcell communications directly, by finding the number for the president's office of microcell communications, which this a*****e supervisor had refused to give to me.
I contacted the president's office, and I spoke with judy koto, who, despite hearing my story of how terribly I was treated, really didn't do anything to punish this supervisor, and who maintained the wrong decisions made by him. I was refused a
complete refund, they still thought that I owed them money for up until the calls were made, and noted that the issue was resolved. While this was better than what I had before,
the situation was not resolved and I still maintained that I owed them nothing. I kept calling, which didn't seem to do any good. I then told microcell communications that I spent alot of time on the phone, and that if they wanted to rip me off, I would rip them off by calling their customer service reps and occupying their time. I would work on increasing their overhead. I actually believe that I have cost them over $1000, just to pay for the people who spoke to me. So finally they had decided to give me my money back.
Only after I had gotten extremely irate with them for spending over 40 hours trying to deal with this situation and not getting what I was entitled to, I chucked my phone off my balcony. This was a damage caused directly by fido. While it was my decision to chuck the phone off the balcony, it's cause was the fault of fido, because they had frustrated me to that point, and I gave them plenty of chances to fix what mistakes they had made. Then I get my credit after writing an irate email. Is there something wrong here? I get my money back, after wasting alot of my time and getting nothing for it, after getting so emotionally frustrated after 4 months of having to do this, that I dispose of that which is causing me strife.
Microcell communications also seemed to make me think that I was no longer welcome doing business with them ever again in the future. I spent $100 (plus tax) to purchase my phone. They had deactivated the sim card in my phone, which COULD HAVE BEEN REPLACED FREE OF CHARGE OR REACTIVATED, but they refused to do either after having flagged it to not be accepted by their system. I am submitting this to websites because I want microcell to reply to it and put their foot in their mouths. I feel that they will screw themselves out of customers. I want you to see how evil this company is.
Here is what I feel I should get:
40x$10 for the time I spent:
$400 worth of free calling, or free 20/20 plan for 2 years.
Their most expensive replacement phone, complete with their best battery, leather case, and extra battery (their best again), and sim card.
A written appology from the president of microcell communications, not from anybody else in his office.
Absolutely no forms to sign.
Fido, for giving me full credit back decided that they would also send me forms to sign which may ban me from using their services again, or ban me from ever communicating with
them ever again, or may want this matter to see resolved legally (which it is not).
I will not sign it until I get what I want, that is fair and adequate compensation for all damages caused to me, and I will never settle for less, and what I determine to be fair will increase with time and with the amount of effort and money I waste to achieve this goal.
iW1-19
8 Updates & Rebuttals
Former employee ...
#90
Tue, January 08, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: master@attcanda.ca
Their name: Anonymous Former Employee
Their phone number: 514-881-9537
Their relationship to the company: Supporter
Rebuttal:
I am a former employee of the Microcell Solutions. My postion was that of a Customer Service Rep. I have come to the conclusion that Ryan falls in the category of many customers who feel that they are David fighting the Goliath of the Corporate World.
He is obviously someone who feels that responsibility does not falls on himself when something is to go wrong. Case in point the fact that his service was supposedly deactivated. If he had no service how could he possibly make phone calls? He couldn't. He was able to make phone calls from his cell phone he should have assumed as any other half brained chimpazee would have that he was being billed for it. Unless he thought that somehow he was getting away with free service. Quite possible
considering his tone and vocabulary.
Secondly he must know by now that he is in fact responsible for notifying his service provider that his credit card was lost or stolen. Allowing them to update his file accordingly. Otherwise the automated billing system will attempt to charge it. The only result being: Transaction Failed or Transaction Successful. The only way of knowing if the credit card in question is no longer valid is if the the authorization is done
manually, at that point the rep from the credit card company can notify the party in question of the fact that the card is no longer valid. Something that is quite impossible with over one million customers with similiar transactions every month.
To recap, 3 months went by and you never noticed that your bill from Microcell? Were you hopin that they would somehow just stop coming perhaps? You should have called the moment the first bill came in. Again a lack of responsibilaty on your part.
By the sounds of it you had probably purchased a a cell phone for next to nothing. Taking advantage of a promotion that required you to stay with a monthly billing service for at least 3 months. This was obvious to you because it was stated: at the store, on the service agreement, on the receipt and was also mentioned to you when you activated the service.
Again a service agreement and not a contract. Fido does not have
contracts you doofus. Being as brilliant as you were you decided that you would go on the Pre-Paid service, ending the billing service. As such you were automaticly charged for the discount you were given. Not the case? The only other option would be that you imagined calling to deactivate your service, cancelled your credit card and then lost it 3 months later.
You are an idiot of incomprehensible porpotions. But you are not alone. There seemed to be many such sociopathic personalities when I worked there.
Instead of calling and asking for an explanation as to what had happened you proceeded to insult evreyone that tried to help you expecting them to bend over backwords to blow you while there at it.
As far youre opinion of our service you my freind are full of it.
The Rep there trained to deal with any problem on the first call. The idea is to avoid you having to call back. You are full of s**t. Really.
While working there I strived to help any customers with any issue, being as helpfull as possible. I always put myself in their shoes. I would always go the extra mile to make sure that they were well served and that they were happy.
I have come across trolls as yourself regularly while there. You are not interested in taking any responsability for youre own mistakes. You feel as if Microcell is out for youre $100. Get real. They are a multi-million corporation. Do you really beleive the crap that is coming out of your mouth?
Note to the editor, when counting minutes please be advises that one cannot just add the minutes and secondes together on a calculator and get an actual result. One must first add all of the secondes, divide them by 60 to get the number of minutes. Then add the minutes. Example:
1:20+1:50+2:52=5:22 using a calculator that rounds out the seconds at a 100 and not 60.
The same calculation when done properly would look like this:
20+.50+.52=2:03
1+1+2=4
Actual minutes are 6:03
I am an actual employee of Microcell solutions in the Customer service department. Let's start with a few basics.
#90
Tue, January 08, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: masterph@attcanada.ca
Their name: Employee anonymous
Their phone number: 5145551212
Their relationship to the company: Advocate
Rebuttal:
I am an actual employee of Microcell solutions in the Customer service department. Let's start with a few basics.
1. Responsability lies with you, the cardholder to contact the service provider as the fact that your card is no longer valid. The billing systems of any company that validate credit card payments only get the following reply from the credit card company:
Transaction accepted or Transaction Failed.
It may have failed because your card was at the maximum allowable limit. The credit card company does not disclose wether the card was lost or stolen, only that they cannot process the request. The information is only available when an actual person calls in to authorize a payment with another human being. Something that is quite impossible with over a million customers to be done every month.
You don't like the fact the charges were being attempted to your credit card? Why wait 3 months? You were obviously sent an invoice describing what the transactions were to your account, including the failed credit card payment. One from us and another from them. Which is in fact a charge a $12 and not $20.
YOU are responsible for advising of any change to the credit card.
You were charged for 3 months of service even so you did not use it?
>From experience I can say that the reason for that was you purchased a phone a great discount. When you purchased the phone you were advised that you must stay a on monthly bill for a minimum of 3 months. But you considered yourself really smart. You thought that hey. Now that I got this phone for next to nothing I'll just go on the pre-paid service. You
had to have known the rules. They were posted everywhere including but not limited to: The place of purchase, service agreement, receipt of purchase....
You did not notice. That must be our fault.
Youre situation is indicative of most customers who call us in similiar situations. They don't understand what they are being charged for, they waited 3 months for the bills to stop but that never happened. They call and proceed to insult the Service reps who are trying to help them understand the reason why this has happened. The trouble is you don't care to understand or take any responsibility. It's the big bad company's fault. Take my advice. I am the in position to help anyone with any
situation. But the moment that they begin insult me personally, it's over. I won't help you. I can understand your frustration but don't it take out on me. I didn't make the rules. I only relay the info. I could have helped you get that credit based on conscience sake. But you have to take some responsibility. When time after time you call us all assholes, well then we'll act like assholes.
Employee who is tired of abuse from simple minded paranoid and delusional customers.
employees say, ..fido's mistakes are deeply rooted in their
#90
Thu, March 15, 2001
microcell communications, aka ''fido'' rip off .. the cell phone ripoff company * UPDATE ..credited my account *REBUTTAL & more REBUTTAL (#4241)
They filed the following rebuttal to the above Rip-Off Report:
Their email: ryane@cgocable.net
Their name: ryan elson
Their phone number: 9056393849
Their relationship to the company: Advocate
Rebuttal:
Ok. Fine it is my responsibility to inform all those who are to charge my credit card, however, I was even with fido and they were not authorized to make any sort of charge to my card, yet they did so anyways because it was their belief that my account was still active.
I am not responsible for any contract after
termination and after all debts are settled, and they were.
Finally I would like to point out a bit concerning fido's
protocol when dealing with customers and why this problem
occurred in the first place.
I called in to complain about my account not being terminited
as it should have been several months after the whole
ordeal occured, I did not look at any bills because there
were supposed to be none, I was square, so any mail
coming from fido was deemed as "junk-mail".
That was my mistake.
However fido's mistakes are deeply rooted in their
policies and how they deal with customers.
When I called up the customer service rep, immediately
the issue was not one of whether I had a geniune problem
or not, but rather the issue was one of the customer
service rep having a quota.
Fido's customer service reps are given a quota to control the amount of credits they give out, and if they exceed this quota, it looks bad on them, so it is in their best interests to be on
mark or below this set quota. My guess is my whole bill exceeded this quota and therefore the customer service rep could not help me. I eventually got around to dealing with a customer service rep's supervisor, after getting the run around and no direct answers to my questions.
It seems because of this quota thing I had to take things
a step at a time because the reps were no longer there for
the customers, but instead they are bartering agents for when
things go wrong and people want their money back. They prevent
the company from giving all the money back that they
steal from their customers, and unfortunately the customers are
all too gullible to (because they don't have the time
and would rather pay to have the matter closed) deal with
these issues, so they will pretty much take the first
offer given to them. That is unfortunate but I will not
settle for a band-aid solution.
The second problem, is that once I passed the normal rep's
level (because my problem couldn't be solved by them),
it is then policy to uphold past decisions. Ooops...well
now I guess that supervisor had his quota too and would prefer
to uphold the past decision of not resolving the matter to my
satisfaction. In fact, the supervisor I spoke with was biased,
yet fido still apparently feels that it is still policy
to uphold his decision even though the company (according to
those whom I spoke with) punished him for how he dealt with me
over the phone. So on one hand the company admitted it was wrong
and on the other they blatently supported what was found by them to be a matter handled in the wrong fashion.
Sounds like a real winning policy fido has there. I hope that supervisor met his quota. Now here's where things go even further, to the president's office, where joy dekoto perpetuated this mistake and followed company policy---uphold past decisions.
Now I think the whole problem is with policy:
1)get rid of the quota's or try to find a way that prevent's
employees from freely giving out free credits, by screening
calls made to the customer service center.
2)As a situation passes up each level, it must have
a fresh perspective, as previous mistakes can be compounded
to create an even larger problem, thus to make policy
the upholding of previous decisions is wrong.
Now I haven't had the time or the strength to deal with
this issue for a few months considering I recently
injured my back, however, I will be calling joy dekoto
soon to have a conversation for her. I had one previously
and this is pretty much how it went (a while back---the last
conversation I had with her):
I appologized for my behaviour, I thought things had escalated
beyond the point of negotiating a settlement and I would probably
just go about being a thorn in fido's but, and they would probably "check with their legal department" to see if there is any legal means of shutting me up. (too bad there isn't one).
I thought that in this situation we were both acting in
an inappropriate fashion, and that's why I appologized,
but with one acception. I explained that people are
emotional beings and when they loose money for nothing
sometimes they can be deeply affected by it on a personal
level, and thus my behaviour was the result.
The problem is that a greedy corporation could, instead of
fixing every problem, can put quotas on fixing them instead.
If the quota is exceeded, I guess that poor customer is SOL,
and the customer service rep's decision will be upheld.
In fact they seem to make all the decisions don't they,
as bartering agents. Instead of fixing a problem 100%,
they will attempt to only fix part of it in order to
meet their quota, and that is my main problem.
Fido MUST:
Fix geniune problems 100%.
Fix the problems and damages that they cause as a direct result of their mistakes.
No more quotas. That is not the moral way to treat
a customer, to have csr's chinse customer's out on
account of their getting a promotion easier. I
think for these reasons, the management of microcell
communications should be ashamed of themselves
for making up policy that causes this sheer amount
of corruptness within their organisation.
BTW---All information disclosed within this document
was obtained directly from FIDO employees, who have
spoken with me over the phone, as well, the FIDO employee
who was supposed to help me ran into a problem.
It seems that my problem was once again redirected to joy dekoto
so now I have to deal with her, however, I know there are people reading this article, perhaps you'll want to be a good sumaritan and call fido and tell them what you think about them as a result of reading this document.
Ryan Elson
there is no monopoly in cell phone buissness in Canada
#90
Mon, February 12, 2001
This email is a rebuttal to RipOff #4241.
It was sent by Fido Subscriber at NA@whocares.com.
microcell communications, aka ''fido'' rip off .. the cell phone ripoff company * UPDATE ..credited my account *REBUTTAL & more REBUTTAL (#4241)
They filed the following rebuttal to the above Rip-Off Report:
Their email: NA@whocares.com
Their name: Fido Subscriber
Their phone number: N/A
Their relationship to the company: Supporter
Rebuttal:
If your credit card is being deactivated it is YOUR responsibility to NOTIFY the company.
They send you a bill that notifies you of the problem... you are
reponsible enough to know what is happing to you... they are not... you need to tell them to be able to serve you well.
- A warranty covers a manifacturers defect in the phone... not an
intentional wrek
- Being short tempered and unable to comprhend this is not the companies fault...
Sorry my friend, you are an idiot. Once you accept this, reality will get better.
Instead of wasting your time on pent-up frustration, try some other company, there is no monopoly in cell phone buissness in Canada, so just see who's the bigger crook.
..the fido go on
#90
Sun, February 04, 2001
This email is a rebuttal to RipOff #4241.
It was sent by John Smith at mr_no_one@hotmail.com.
microcell communications, aka "fido" rip off .. the cell phone ripoff company * UPDATE ..credited my account *REBUTTAL & more REBUTTAL (#4241)
Their email: mr_no_one@hotmail.com
Their name: John Smith
Rebuttal:
Hello, after reading everything that's been said, I have to add comments to this situation.
First, I will agree with Ryan on something's but not on everything. You are right, Microcell has responsibilities but you do too. In example, you mentionned that someone was using your credit card number and that you had reported your card stolen. When Microcell tryed to take the money the first time, you have to agree that they can't know if the card was stolen
or not. I know for a fact that when something like this happens, they try to get in touch with you (Either by SMS or by restrictions). Now, when you saw that they had charged you more or less 20$ for that, didn't you call them to inform them about it? I'm sure that they would've given you the credit back, I know I would. So if you see what I'm saying, you also
have a responsibility into that.
Then, when you say they didn't wanted to credit your account cause it had been used after you had "called" to deactivate your phone, you never tought something was wrong if you could use your phone after asking to deactivate?
Also, in your report, you talk about the supervisors. By refering to them as "assholes" I can see why they didn't wanted to speak with you. Ok, I agree that some of them might not be good listeners but if you were talking to them the way you talk in this report, hell I wouldn't even hear you out.
And what is this thing about you blaiming Fido for throwing your phone out of your balcony? If you have a child and he doesn't stop crying, if you slap him to shut him up, you think you can put the blame on the kid? Give me a break. You're gonna have to learn to deal with your anger.
Regarding the thing about lying that you recorded the conversation, good one...
To finish, please do everyone a favor and try to cut a deal. Looks like this Suzanne laidy seems like someone you can count on. Just forget about the other ones and deal with her. I don't agree about the written appology from tho president and I also don't agree with Microcell for trying to ban you from being a client.
I hope everything will be resolved soon, for your sake... And please, don't take this too far. You might think you have lots of people behind you but like you said, not many people with go the extra mile and companies like Microcell have big time lawers behind them. Don't do something you might regret, especially if your a student and that you don't have ANY money what-so-ever...
I wish you all the best my friend...
I have been a loyal Fido customer
#90
Sat, January 27, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: jonsingleton@aol.com
Their name: Jon Singleton
Their relationship to the company: Supporter
Rebuttal:
Ryan Elson: Get a life.
To anyone who reads this:
I have been a loyal Fido customer for 2 and 1/2 years now and have had very minimal problems with this fine company. Sure, any new company has its challenges but Fido (Microcell Telecommunications) has always been prompt and professional in rectifying any situation that myself or any of my colleagues have ever had.
I wouldn't put much stock into the report submitted by Ryan Elson, he obsivously has too much time on his hands and shows his true character in the first paragraph of his "report". I feel that anyone with any education would approach this situation differently than referring to the company as "big assholes" in the first few lines.
Great job Ryan.
I feel ignorant after reading this.
Jon
EDITORS NOTE::: Jon, get over yourself, please.
Do you really think Ryan made this up? Cellular users BEWARE! .. Almost every Cell company is screwing with their customers one way or another.
Are you a betting man?
I challenge you to add up all the calls on your bill for about the next 5 months. How much you want to bet your advertised free minutes will be calculated in the total minutes you used for the month. OR, if you have calling party pays, that those minutes you had an incoming call, this was a part of your total minutes used for the month. The list goes on.
Jon, when your finished with yourself, let us know.
badbusinessbureau.com
REBUTTAL to the above REBUTTAL
#90
Sat, January 27, 2001
The Author of the above Rip-off Report filed the following rebuttal to the above Rip-Off Report REBUTTAL:
Rebuttal:
Get off your little god complex trip and read this and learn a thing or two John.
For starters, your standards are for you and only you to enforce. What do you care that I think a supervisor at fido is an a*****e for not fixing my problem and calling me a liar over the phone. What are you going to think of a person who does that to you when you are telling the truth and the company is Ripping you off!. I highly doubt if you were in that position you would say, "gee, what a nice supervisor". Let's see what else...oh bad language...well boo h*o.
Problems with business relating with consumers sometimes involves a little bit of that considering that the consumer is hurt so personally by a big huge business sometimes.
How would you like to be ripped off? Would you act just like every other gullable person out there and just pay instead of dealing with it? I'm sorry. I think you are a poor judge of character. I am a student and I don't have ANY money what-so-ever to be-able to afford to pay for a rip off. It is also against my character. I do not let people rip me off, not for $100, not for 2 cents. Absolutely not. Never. I think that
shows several things.
It shows that I am couregeous. Do you think most people have the balls to fight such an injustice with impunity? Do you think they have a point where they draw the line?
I have no line, I just don't let myself get ripped off and do you wanna know why? These big companies just plan on ripping people off, whether it be for a few nickels here or there, or for $100's. It all adds up to Billions when you have millions of customers! They systematically do this to increase profit margins. Sure they'll fix it *MOST OF THE TIME*. But first you have to catch them and call, again, and again and again about it.
How many times do people miss that first step? And then they have to agree with you. More often than not, they will. Maybe that's why john feels that their service is great. More often than not, a company will give the benefit of the doubt for a couple of dollars. When it's more than $100 let's give it a go and see how much they just wanna fork it over.
It shows that I have character that most people do not have. Do you really wanna know why I refuse to give up? Because it will make me out as a push-over. How many people do you think a big company like that pushes over before someone like me comes along? Too many. And it's sickening. How many times have you been pushed over? What business does someone like you have on a consumer activism site when you don't have the least bit of sympathy towards those who file reports.
It really says something about your character when you just read the first two paragraphs and pass judgement on the use of the word a*****e. That just makes me wanna label you with it for being such a judgemental bonehead.
Ryan Elson
....she credited my account
#90
Thu, January 25, 2001
From: Ryan Elson
Well I have a little update.
I found out that judy koto is actually joy dekoto (oops)...
but anyways, she called me up, and tried to black mail me. I felt like she was trying to manipulate me so I started to do the same thing to her by saying I recorded the whole conversation (lol...which I didn't, I just wanted to pay her back for all that wonderful help of hers).
She called up and said that I should agree to her offer to refund me all money and become banned from ever dealing with fido ever again, because they didn't want me as a customer. I was upset by this call. I don't really enjoy her lying to me and having to defend myself against her black mail. Anyways, she threatened with transferring my case over to the legal department. What was she thinking, that she was going
to get me for a slander case for telling the truth? Honestly fido would loose millions over such a long battle (because I would be up for the fight), and they would be even more publicly humiliated that whatever I could accomplish. I'm not dealing with her ever again anyways.
From what I understand, there is good "case law" all over the Internet that protects people like me to post experiences with companies and individuals who ripp us off.
So I went on a quest to find someone who had authority over her, so that I could once again go over my complex dilemma, and try to get some sort of satisfactory resolution. I called a few times, got fed up with waiting times, and I got rather fed up with always being asked what my account was even though I had gone over it many times with people who weren't able to help me.
All of a sudden, after being transferred twice (quite fast too), I spoke with a lady named suzanne on the phone in consumer relations. I'm not just saying this. This lady had a calming personality. She listened to me, and she was very smart and empathetic about my situation. She heard all of what I had to say and she understood it (for a change).
YES! Finally. I can't put into words how this lady made me feel but she is instantly about as close as family is to me right now. Anyways, she credited my account, no stupid forms to sign, nothing. Thank you. She was going to send me their ericson phone (better than the one I had before). I was going to talk with her about getting some airtime to compensate for all the time I wasted, I mentioned it, and I don't think that was a problem either. She had alot of work she was supposed to do, yes there is leg work. She didn't have to do it, but
she said she would.
I also mentioned about getting a written appology from the president, which I would try to get posted on your site (with
the report). and she said she would look into it.
All's I can say is if microcell ever reads this, that lady, suzanne, is the best, most helpful, smartest, most wonderful lady in the world to me right now. She has started a process of concluding this torturous venture I started months ago. I really think she should be commended for her hard work. I will send her a letter thanking her, written and signed. Now how many people get that?
I wish I could thank everybody at fido and microcell who understood me and gave me at least a bit of relief that there were people within that company that weren't always
after numbers (meeting quotas etc). So I'm probably going to be doing business with fido again, but I still feel that after my phone gets hooked back up and things are resolved that I still need to do a bit of work to ensure that this sort of thing doesn't happen again. I will have to talk to them about that.
Ryan Elson
iW1-25