Complaint Review: Microcenter

I had purchased computer parts from Microcenter, on September 10th, 2007, and paid them to assemble the computer. The purchase price was 1669, paid for on my visa card. They assembled it, I brought it home and still had problems.

I brought it back and I dropped it off with an operating system CD (Microsoft windows XP 64 bit) asking them to install the new operating system to see if that helped with the issues. Upon returning to pick up the computer, I was informed that they had lost the CD that I submitted with them.

The Manager, Roger Lewis, assured me that he would personally follow up and find a replacement disk. He has never done this, and in fact he has never contacted me at all. I have called a few times and left voice messages, to no avail.

I called again on Thursday, January 31st, 2008, and asked to speak with Roger. He refused to speak with me. I left a message with one of the other employees describing the issue and that I would expect a call within a week from one of their managers, or I would pursue legal action.

This issue follows several incidents of poor customer service and poor store management that I have experienced over the last few years of interacting with this company.

Since the call at the beginning of 2008, I have contacted the Better Business Bureau, as well as the Minnesota State's Attorney. Both organizations filed complaints and asked for a response from the company. Both organizations were denied, and no contact was made.

Microcenter owes me money, and fails to pay me. They ignore any contacts made on my behalf by offcial consumer advocacy agencies.

Evan
Minneapolis, Minnesota
U.S.A.