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  • Report:  #972159

Complaint Review: Microcenter - Rockville

Microcenter - Rockville Microcenter does not honor its warranties Rockville, Maryland

  • Reported By:
    Jonathan — Silver Spring Maryland United States of America
  • Submitted:
    Wed, November 21, 2012
  • Updated:
    Thu, November 29, 2012
  • Microcenter - Rockville
    Jefferson Street,
    Rockville, Maryland
    United States of America
  • Phone:
  • Category:

The warranties are bogus. My wife bought me a computer with a warranty. It was my understanding that the warranty began when the Toshiba warranty ended. Well, yesterday, I went into Microcenter for service, and they told me that their warranty overlaps or supercedes the Toshiba warranty, so that the the three year warranty I purchased began when I purchased the computer, not when the Toshiba warranty ended.Well, my wife also bought an Asus computer from the same Microcenter Rockville Store, with the same warranty. When she took her computer in for service, they told her the warranty did not begin until the Asus warranty ended.I will not buy from Microcenter every again.

1 Updates & Rebuttals


MC Customer Relations

Hilliard,
Ohio,
United States of America

MC Customer Relations

#2UPDATE Employee

Thu, November 29, 2012

Hi,

I would love to talk with you about this issue. If you could email me details about what happened and your contact information to custrel@microcenter.com I would love to help out. 

I hope to hear from you,
Customer Relations
Micro Center

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