Microsoft Our XBox account was hacked and $690.79 was stolen from our bank account Internet
At 8am on Christmas Eve, we awoke to multiple emails stating that many purchases were made using our Xbox account. At this point it was already up to 400$. My husband called Microsoft customer service. We explained that we did not make these purchases and that there was no one else in our home making the purchases.
We were told that we could be refunded $250. That was not acceptable to us as the amount was almost double that. We talked to Rashanda. She said she would fill out a form and send it to tier III for further investigation and that we should receive a refund within 24 hours. We were assured that the situation would be handled.
About 6 hours later we got more emails saying that our account was still being hit with even more charges, to the tune of 700$! We tried to cancel the card from that account and we couldnt because charges were still pending!
We called Microsoft again and got a different customer service agent. She again said she could refund $250 but nothing more. We asked to speak to a manager. He said that none of the charges would be refunded, not even the 250$ previousy offered. He told us he was the end of the line and there was nothing we could do further.
He finally, FINALLY took our card off the account but by that time already 690.79 was charged to our bank account. We were basically told too bad, deal with it, you are getting NOTHING from us.
We just want all 23 transactions, totaling 690.79 refunded back to our account. And we also want something done to prevent this from happening in the future. Do they seriously believe that we would purchase this stuff 23 times, totaling almost 700$, in 1day? Starting at 1am?!
We would also like an apology for such poor customer service and bad company values!