Microsoft Rewards Defrauds customers out of promotional points Bellevue Washington
I've been a Microsoft/Bing Rewards member for a few years now. On January 19th I received an email from Microsoft Rewards stating I would receive 2017 bonus points for ANY purchase made in the Microsoft Store. I purchased an item but my points were never granted. I filed a ticket with Microsoft for them to credit my account per this promotion. They stalled and delayed attending to my request by asking for information they already had.
I provided the information they requested until they ran out of requests for further information. They claim the status of my ticket remains in an investigative state. The truth is, their promotion was aimed at garnering a larger sale. My purchase was for less than one dollar but that was not a term of the promotion. As written the promotion stated any item purchased from the Microsoft Store qualified me for the extra reward points.
I have filed two subsequent tickets for resolution of this issue but there have been no responses. Microsoft support clearly plans to simply refuse to honor the promotion they advertised despite my meeting the minimum qualifying terms. This is too petty an issue to report to the BBB as I am only out .99 cents and the 2017 reward points. This is a cautionary tale for others who might use Bing.
It's not a very good search engine and the Microsoft Edge browser is slower, less stable and less secure than Chrome. I only use those products because Microsoft incentivizes their use. Products within the Microsoft store are often overpriced and hard to access without being within the Microsoft ecosystem so it makes sense to incentivize customers for patronizing their store. I am livid to have been cheated out of this promotion as there is absolutely no value for me the product I purchased.
Microsoft has not cheated me the past, but they really screwed me this time and exacerbate the matter by refusing to further respond to my complaints over not getting the promotional credits the promised. Any other similar acts in the future will lead to a formal complaint with the BBB and a prompt deleting of Microsoft’s search engine and browser from my systems both at home and at work.