Complaint Review: Microtel Inn & Suites by Wyndham North Canton

May 2012 I was a guest at this hotel on my R&R from serving our troops in Afghanistan.  I was booked for 19 days.  I went outside to talk on my iphone and the d**n hotel nearly burned down.  Everything except what was on my back was destroyed to the tune of $7K.  All the employees including Donna, the front desk clerk said "don't worry, they have good insurance."  Donna knew I was devastated and even said come back for a free nights stay.  (Yea right.)  So the owner Ohm Patel jacked me around for months and finally gave me the ins. phone number.  I called them and they had no clue I existed. I even contacted Wyndham corporate office and was informed the franchises are owned and there is nothing they can do.

Since the fire was from an undetermined source, I was set to get $500.  That's it.  By law, the state of Ohio only requires a certain amount of insurance and that is the set amount because Microtel was not liable.  A law that refers to "trunks", you know those containers used on ships when people travelled...like early 1900s.  By the way, this is a "smoking" hotel. 

I had no home insurance.  I was working overseas.  I had to replace all my gear.  They never offered to help me in any way.  I went to a mediation and they just tucked their weak little pointy tails under there bare crotches and said, too bad, so sad but, that is the law.  How noble.  I paid my lawyer the $1,500 they so graciously offered me.  I had no choice as I was told I have no court case.

I hope you go to the website and notice the nice new hotel and how everyone is enjoying the over $2 million renovation.  Plenty of money there.  Microtel you suck.