Mid America Powersports ripoff dishonest faulty incompetent "shoved me out the door" "seized engine" Wichita Kansas
I brought my 1983 BMW motorcycle to Mid America Powersports for an oil and filter change on July 10. I should have known better than to trust my motorcycle with these idiots.
They gave the job to the LEAST experience mechanic who didn't know what he was doing. After my motorcycle was rolled out and I had paid for the oil change, the oil pressure light came on. I came back inside to the service counter and told them that the oil light was on.
Everyone in the service department told me the oil light was on before I brought my bike in for the oil change. NO I'T WASN'T! They told me that I had a bad sending unit for the oil light and I could fix it later. YEAH RIGHT! They were giving me the runaround, big time.
I rode the motorcycle about 20 miles and the engine seized up. I had it towed back to Mid America Powersports and got more of the runaround. "The oil light was on before you brought the bike in."
After the fact, they told me that no qualified BMW technicians were present since it was a Saturday. On Monday, I got an outrageous quote of $6000 to replace the entire engine. I'm going to demand to see credentials before I let ANYONE at a motorcycle shop touch my bike in the future.
Don
Seattle, Washington
U.S.A.
3 Updates & Rebuttals
Don
Seattle,Washington,
U.S.A.
NO! ..YOU Take Responsibility for YOUR service department!
#4Author of original report
Thu, August 26, 2004
At the beginning of Mid America Powersport's rebuttal, the manager says the oil light was on before I brought the bike in for service. This is completely false. The oil light did not come on until after the oil change.
In the rebuttal, the manager tries to put the responsibility on me for riding away with the oil light on. He conveniently neglects to mention that his service department told me that my sending unit for the oil light was bad, and told me everything was OK in an attempt to get me out the door.
It was THEIR responsibility not to return my motorcycle to me when they knew riding it away would certainly cause mechanical failure. These people are supposed to be experts.
It was THEIR responsibility to do the oil change right the first time and not try to cover up their mistake by telling me I had a bad sending unit for the oil light.
The service department should have brought the bike back in and fixed the problem as soon as I told them the oil light was on. Instead, they became defensive and blamed the bike for their incompetence.
Don
Seattle,Washington,
U.S.A.
I had a bad sending unit for the oil light
#4Author of original report
Thu, August 26, 2004
At the beginning of Mid America Powersport's rebuttal, the manager says the oil light was on before I brought the bike in for service. This is completely false. The oil light did not come on until after the oil change.
In the rebuttal, the manager tries to put the responsibility on me for riding away with the oil light on. He conveniently neglects to mention that his service department told me that my sending unit for the oil light was bad, and told me everything was OK in an attempt to get me out the door.
It was THEIR responsibility not to return my motorcycle to me when they knew riding it away would certainly cause mechanical failure. These people are supposed to be experts.
It was THEIR responsibility to do the oil change right the first time and not try to cover up their mistake by telling me I had a bad sending unit for the oil light.
The service department should have brought the bike back in and fixed the problem as soon as I told them the oil light was on. Instead, they became defensive and blamed the bike for their incompetence.
Dave McCurdy
Wichita,Kansas,
U.S.A.
Take Responsibilty for YOUR Decisions
#4UPDATE Employee
Wed, August 25, 2004
Re: 1983 BMW R80RT
Don,
Upon your arrival July 10 2004, you requested an oil change be performed. At this time, a service writer informed you that your oil light was on. You instructed the service department to perform routine oil and filter change, which was done while you waited. At this point, YOU made YOUR DECISION to ride the motorcycle away from the dealership. Unfortunately mechanical failure then occurred approximately 20 to 25 miles away from our dealership. At this point, you, a service writer, and service technician verified that the oil level in the motor was correct. An estimate was given to you at this time and you were told that Mid America does not perform major mechanical repairs on older vehicles during our busy season and that the repairs would far exceed the value of your motorcycle. Your decision was to ship the motorcycle back to Seattle.
Mid America Powersports has fulfilled all obligations to you by performing an oil change on your motorcycle. Our only liability would was for said oil change, which you and two members of my service staff verified was done correctly by checking the oil level once the motorcycle was returned following the mechanical failure.
The DECISIONS made by YOU, ridding a 21 year old, high mileage motorcycle, riding away after being informed of oil light and deciding to have your motorcycle shipped back to Seattle are NOT the responsibility of Mid America Powersports. While I am sorry for the unfortunate circumstances you had to endure, we cannot be held accountable for this incident.
Mid America Powersports
General Manager