Mid-City Auto Salvage Slow, bad business practice, ripoff Milwaukee, Wisconsin Wisconsin
It began in December of 2004 when I paid for a motor to be shipped to a body shop and installed on my car. Well, after billing my credit card for $2000 immediately it took them over a month to get the motor shipped. Advertised as 21,000 miles, but it looked as if it had more miles.
I had the motor profesionally installed by a repair shop and everything replaced, like brand new, inspected by Honda, the works. The motor breaks 5 months later. The engine is protected under a 6 month warranty. So far they have taken over a month just to even consider shipping out a new motor which they have yet to even give me a date on.
Shaun, Shawn, who ever, will not return or even answer phone calls at any time of the day.
Now I am out approximately $1000 in labor, $500 in shipping (INITIALLY). To have the warranty installed (assuming I even get the replacement, EVER, will cost another $1500.
Grand total of over $3000 invested because of a bad motor (not including the price of the engine), my car has sat for a total of 3-4 months without operation, and to top it off they wont event return my phone calls or offer ANY level of customer service.
I must note that Shaun did return ONE of my phone calls, when I insisted that he be personally handed a message to call me the second he entered the office. That was it.
The have hung up on me, put me on hold, forwared me to voice mails that no one checks or responds to recorded messages.
I hope other people see the many claims filed against this company on this site...I wish I had seen it. PLEASE DO NOT ENTER BUSINESS WITH THESE PEOPLE.
Summary of "Bad Business" methods:
1) Don't return phone calls
2) Dodge phone calls
3) Do not follow through with product
4) Collect money for item without shipping it our
5) Provided bad product, not as advertised, eventually broke
6) Delayed replacement of warranty parts
7) Severe lack of customer service and conflict resolution
Speaking with lawyer for potential legal action.
Evan
Chagrin Falls, Ohio
U.S.A.
3 Updates & Rebuttals
Evan
Chagrin Falls,Ohio,
U.S.A.
4 months and countless lies later...
#4Author of original report
Mon, September 19, 2005
FACTUAL UPDATE OF EVENTS:
After not providing a warranty replacement (as they agreed to do so), Mid-City (Shawn), has failed to provide any level customer service.
We disassembled the motor and found that the crank had significant wear. This motor was obviously bad before we even purchased it.
We offered to have Shawn at Mid-City replace the crank and bearings and we would rebuild the motor at the cost of PARTS ALONE (not to mention the sunken cost of wasted labor, parts, towing ETC).
He directly lied to us saying he had ordered the parts and shipped them. After we did not receiving the parts Shawn told us they were on back order. After calling the distributor from which they allegedly purchased the parts from, they had no order from Shawn, nor did they stock OR EVEN SELL the crank for this engine. Honda is the only place to even purchase such parts.
MY PERSONAL RECOMMENDATION AND OPINIONS:
PLEASE do not buy anything from this company, they are very unethical and they are managed by people who are clearly compulsive liars.
Shawn: expect certified mail from my lawyer in the very near future
Evan
Chagrin Falls,Ohio,
U.S.A.
On the right track
#4Author of original report
Fri, June 24, 2005
Spoke to Shawn at Mid-City and he is following through with his statement of replacing the motor under warranty. The problems mainly revolve around their customer service department which needs much work.
I will post another update when the engine arrives.
Shauwn
Milw.,Wisconsin,
U.S.A.
past warranty
#4UPDATE Employee
Fri, June 24, 2005
customer is upset that the engine is past warranty.
the warranty is 90 days unless stated otherwise.
we will honer warranty if customer can proove that the warranty is 6 months.